ANALICIA VELASCO
Rancho Viejo,USA
Summary
Dynamic and results-driven sales professional with 30 years of extensive experience in relationship building, partnership cultivation, and top account retention, driving significant profit channel growth. Proven ability to expand network connections and effectively manage logistics services while implementing innovative pricing models and fostering strong vendor relationships. Expertise in logistics management, particularly in transportation and distribution, complemented by a high degree of integrity and an exceptional work ethic. Recognized for strong leadership qualities that inspire teams to achieve strategic objectives and exceed performance targets.
Overview
15
15
years of professional experience
Work History
Business Services Consultant
Workforce Solutions- Southwest Key Workforce Dev
07.2024 - Current
- Creating and implementing sales strategies to meet business goals, including identifying target markets, developing sales tactics, and optimizing sales processes
- Building and maintaining strong relationships with clients, understanding their needs, and providing personalized solutions
- Conducting territory research to identify new opportunities, understand customer needs, and analyze competitor strategies
- Negotiating agreement terms and conditions with clients, closing deals, and securing commitments
- Tracking sales performance, generating reports, and analyzing data to identify areas for improvement
- Promote and secure agreements on State programs
- Maintained open communications with departments to ensure deadlines are met and quality of service is performed to exceed customer’s expectations.
- Customer relations to resolve customer disputes, complaints and ensure timely productive resolutions
- Increased client retention rates through exceptional service delivery and proactive communication strategies.
Key Account Management
Mainfreight Inc.
08.2022 - 12.2023
- Maintaining assigned accounts and providing ongoing customer support.
- Developing and implementing sales strategies around the provision of logistical services
- Identifying and contacting prospective customers to promote logistical services and negotiating contracts
- Integrating suitable technological solutions to optimize logistical services and communication channels
- Adherence to rules and policy
- Evaluating business processes, assessing risks, and recommending improvements to achieve sales targets
- Addressing customer concerns and finding innovative solutions for complex logistical challenges
- Collaborating with other departments to optimize logistical services and arranging shipment and transportation details with carrier agents
- Developing and maintaining an effective carrier network and excellent customer relationships
- Weekly reports, P&L, pipeline goals and expensive
- Customer service, quotations, vendor negotiation and billing
- Resolve day-to-day customer service issues and concerns
Logistic Senior Sales Account Executive/Office Manager
Aries Worldwide Logistics
11.2010 - 02.2021
- Held weekly meetings with District Manager and Operation Managers to identify techniques to overcome sales obstacles, focusing on revenue growth and positive profit
- Grew sales and boosted profits, applying management strategies, and enhancing sales training
- Promoted all segments (LTL, FTL, hotshots, warehouse distribution, ocean, and air services) of domestic and international logistic services within the manufacturing/transportation industry
- Managed the day-to-day logistic operations including all aspect of customer service, freight management, freight loading and unloading, inbound and outbound of trailers and pickups and delivers dispatch and proper documentation and procedure control, evaluate, and recommend changes in preferred work methods to increase productivity of dispatch/warehouse operations
- Assist in new associate training, provide relief coverage for operational duties when associates utilize time-off or are absent from the shift, have a thorough working knowledge of the site's operating systems to ensure operational compliance and correct exception resolution, complete all necessary records and reports in a timely and accurate manner.
- Ensure day-to-day management and associate activities are in alignment with the location safety strategy, provide associates with communication, payroll, training, feedback, territory management and direction to ensure safe performance, ensure compliance with all applicable regulatory agencies and company policies and procedures.
- Plan work assignments to ensure effective use of fleet and warehouse equipment, maintenance of equipment and making sure that all equipment is compliance with DOT and work with hourly associates to ensure they understand safe and efficient operation of equipment.
- Developed long-term relationships with clients, resulting in increased customer loyalty and repeat business.
- Monitored competitor activities closely to identify potential threats or opportunities within the market landscape.
- Exceeded quarterly sales targets consistently by utilizing strong negotiation skills and persuasive techniques.
Skills
- Organizational development
- Account retention
- Operations management
- Strategic planning
- Vendor collaboration
- Training and mentoring
- Negotiation
- Strategic development
- Report preparation
- Business development
- Business analysis
Timeline
Business Services Consultant
Workforce Solutions- Southwest Key Workforce Dev
07.2024 - Current
Key Account Management
Mainfreight Inc.
08.2022 - 12.2023
Logistic Senior Sales Account Executive/Office Manager
Aries Worldwide Logistics
11.2010 - 02.2021