Analisa Lopez
San Antonio,TX
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Tardifs American Brasserie. Expert in upselling and creating memorable dining experiences, while maintaining a polished appearance. Proven ability to manage high-volume service with a personable approach, ensuring guest satisfaction and loyalty.
Overview
5
5
years of professional experience
Work History
Server
Tardifs American Brasserie
San Antonio, TX
05.2023 - Current
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
- Suggested wine pairings to go with specific menu items.
- Maximized upselling opportunities by promoting daily specials or premium menu items without being overtly salesdriven.
Customer Support Specialist
HEB Grocery Store
San Antonio, TX
08.2020 - 11.2023
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
Server and Bartender
54th Street Grill & Bar
San Antonio, TX
01.2022 - 07.2023
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
Longhorn Steakhouse
San Antonio, TX
01.2021 - 12.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders and manage bills.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Brandeis High School
San Antonio, TX05.2021
Skills
- Strong work ethic
- Exceptional customer service
- Professional appearance
- Hospitality service expertise
- Sales expertise
- Extremely personable
Timeline
Server
Tardifs American Brasserie
05.2023 - Current
Server and Bartender
54th Street Grill & Bar
01.2022 - 07.2023
Server
Longhorn Steakhouse
01.2021 - 12.2021
Customer Support Specialist
HEB Grocery Store
08.2020 - 11.2023
Brandeis High School