ANALY FLORES
MAILBOXES AND MORE
Tempe,AZ
6
years of professional experience
Experienced front desk and customer service professional with strong client communication, attention to detail, and time management. Skilled in resolving inquiries, handling payments, and keeping fast-paced service operations organized and efficient.
Work History
Front Desk Receptionist
4 Years 1 Month- Managed front desk operations, greeting customers and resolving inquiries with professional, courteous service.
- Coordinated parcel drop-offs, pickups, and store transactions while maintaining organized service flow.
- Processed incoming mail, packages, and shipping requests with accuracy and attention to detail.
- Operated postage, copying, and shipping systems to support daily customer service needs.
- Handled phone calls, messages, and appointment scheduling to maintain efficient communication.
- Reconciled payments, cash drawer activity, and service records with consistent accuracy.
- Trained new front desk staff on customer service standards and office procedures.
Customer Service Representative
1 Year 11 Months- De-escalated frustrated customers with clear communication and solution-focused support.
- Resolved customer, Dasher, and merchant inquiries through chat, email, and phone support.
- Investigated order issues, delivery delays, and missing items using internal ticketing systems.
- Applied refund, credit, and adjustment policies to address service concerns accurately.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma
Skills
Customer service
Client communication
Attention to detail
Time management
Computer Proficiency
Call management
Call forwarding
Listening skills
Timeline
Front Desk Receptionist
MAILBOXES AND MORE
10.2022 - CurrentRead More
Customer Service Representative
DOORDASH SUPPORT
11.2020 - 10.2022Read More
SOUTH POINTE HIGH SCHOOL
High School Diploma
Read More