Ana M. Davis
Houston
Summary
Dedicated Patient Service Technician Specialist with extensive experience at Kelsey-Seybold, skilled in venipuncture and sample preparation. Proven ability to maintain HIPAA compliance while fostering patient trust through active listening. Adaptable and detail-oriented, I excel in documentation accuracy and patient care coordination, ensuring high-quality service in fast-paced environments.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
Work History
Patient Service Technician Specialist
Kelsey-Seybold
04.2025 - Current
- Conducted venipuncture and other CT procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Organized daily work based on collection priority.
- Used personal protective equipment correctly to protect coworkers and patients.
- Centrifuged blood samples as outlined in clinical protocols.
Phlebotomist
Quest Diagnostics
11.2023 - 06.2024
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
Phlebotomist
Women's Ob/gyn
01.2023 - 06.2023
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Reviewed and processed requisitions for laboratory tests.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
Phlebotomist
Nicklaus Children's Hospital, Miami Children's Hospital
05.2022 - 10.2022
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Addressed questions and concerns to educate patients on collection process and procedures.
Phlebotomist
CSL Plasma
10.2020 - 02.2022
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Packaged and shipped specimens to central lab daily.
- Verified proper storage and transportation of specimens to laboratories.
- Verified patients' identification for proper sample collection.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
Assistant Manager
Windsor Fashions
03.2017 - 12.2019
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Associate of Applied Science - Diagnostic Sonography
Houston Community College
Houston, TX05-2026
High School Diploma -
Kenwood Academy
Chicago, IL06-2016
Skills
- Active listening
- Lab equipment operation
- Medical terminology
- Sample preparation
- HIPAA compliance
- Data entry proficiency
- Patient care coordination
- Documentation accuracy
- Adaptable and flexible
- Customer service
- Microsoft Excel
Timeline
Patient Service Technician Specialist
Kelsey-Seybold
04.2025 - Current
Phlebotomist
Quest Diagnostics
11.2023 - 06.2024
Phlebotomist
Women's Ob/gyn
01.2023 - 06.2023
Phlebotomist
Nicklaus Children's Hospital, Miami Children's Hospital
05.2022 - 10.2022
Phlebotomist
CSL Plasma
10.2020 - 02.2022
Assistant Manager
Windsor Fashions
03.2017 - 12.2019
Associate of Applied Science - Diagnostic Sonography
Houston Community College
High School Diploma -
Kenwood Academy
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