Extensive Management Background Customer Service Leader Strategic Business Planning Experienced hospitality professional successfully supporting all hotel operations, as well as associate, guest and owner satisfaction scores, through a track record of exceptional business, leadership, financial, interpersonal, and communications skills. Proven ability to step into a general manager role; bilingual Spanish/English communications skills. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.