Ana Michelle Romero Gutierrez
Lebanon
Summary
Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Hershey Lodge
Hershey
04.2024 - 05.2025
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Product Selector
Wegmans Distribution Center
Pottsville
08.2023 - 04.2024
- Reduced order processing time with meticulous attention to detail and thorough knowledge of product specifications.
- Increased customer satisfaction, ensuring accurate fulfillment of orders according to client requirements.
- Maintained a safe and clean work environment by adhering to company safety policies and procedures.
- Improved order fulfillment speed through effective communication with warehouse staff and proper utilization of equipment.
Cashier
Mannino's Pizza
Lebanon
05.2023 - 08.2023
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
High School Diploma -
Lebanon Senior High School
Lebanon, PA06.2022
Skills
- Problem-solving skills
- Customer service
- Cash handling
- Time management
- Guest services
- Microsoft office
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Real Estate Salesperson
Timeline
Front Desk Agent
Hershey Lodge
04.2024 - 05.2025
Product Selector
Wegmans Distribution Center
08.2023 - 04.2024
Cashier
Mannino's Pizza
05.2023 - 08.2023
High School Diploma -
Lebanon Senior High School
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