Anasasha Nakhid
Bronx,New York
Summary
Professional banker with substantial experience in financial services, relationship management, and customer satisfaction. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Skilled in client consultations, transaction processing, and compliance with financial regulations. Reliable, results-driven, and equipped with solid background in banking operations and customer service.
Overview
11
11
years of professional experience
Work History
Associate Banker
JP Morgan Chase
07.2019 - Current
- Achieved high customer satisfaction through effective education on banking product advantages.
- Built enduring client relationships by fostering open communication and personalized engagement.
- Streamlined the process of opening, closing, and updating customer accounts.
- Elevated customer experience through attentive service and prompt response to inquiries.
- Delivered expert recommendations on various banking products and financial strategies.
- Proactively identified and addressed suspicious account activities to prevent fraud occurrences.
- Trained junior staff on best practices in customer service and banking procedures, fostering a culture of excellence.
- Boosted branch revenue with diligent cross-selling of various banking products and services.
- Improved referral rates from satisfied clients by building strong relationships based on trust transparency.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
Teller
JP Morgan Chase
01.2016 - 07.2019
- Processed customer transactions efficiently, ensuring accuracy in cash handling.
- Trained new tellers on operational procedures and customer service standards to enhance team performance.
- Monitored daily cash levels, identifying discrepancies and implementing corrective measures to maintain balance integrity.
- Implemented process improvements, reducing transaction times and enhancing overall customer satisfaction rates.
- Collaborated with management to develop training materials that improved team knowledge of financial products and services.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Education
Associate of Arts - Liberal Arts And Sciences
Borough of Manhattan Community College
New York, NY06-2018
Skills
Sales proficiency
Branch operations
Financial Planning
Relationship Building
Bank Sales
Customer Service-Oriented
Timeline
Associate Banker
JP Morgan Chase
07.2019 - Current
Teller
JP Morgan Chase
01.2016 - 07.2019
Associate of Arts - Liberal Arts And Sciences
Borough of Manhattan Community College