Anasia Brown
Hampton,VA
Summary
Ambitious and attentive. Equipped to handle front desk operations greeting guests, routing correspondence and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth. I am a Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Receptionist
65 plus health
Fort Lauderdale, FL
07.2020 - 10.2022
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
- Transcribed tapes and notes from meetings into prescribed formats.
- Investigated and analyzed client complaints to identify and resolve issues.
Dog Daycare Attendant
Barkerspetcenter
Fort Lauderdale, FL
07.2018 - 01.2020
- Greeted customers and their pets upon arrival, ensuring all paperwork was completed accurately.
- Conducted daily health checks on all animals, noting any changes in behavior or physical condition and reported to management.
- Provided routine care for dogs such as feeding, walking, and playing with them.
- Monitored dog interactions to ensure safety of both animals and humans.
- Displayed patience and understanding when dealing with difficult or aggressive behaviors from canines.
- Maintained professional working relationships with co-workers by communicating effectively.
- Participated in team meetings to discuss strategies for providing quality services to clients.
- Cared for pets during owners' absences.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Maintained clean and orderly play yards, kennels and cages.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Administered medications to animals.
- Prepared food to meet needs of animals under care with appropriate meals.
- Delivered excellent service to pet owners to drive repeat business.
- Cleaned and maintained kennels, holding areas and surgical rooms.
Skills
- Office Management
- Organization Skills
- Data Entry
- Administrative Support
- Sorting and Labeling
- Multitasking and Prioritization
- Document Management
- Multi-Line Telephone Systems
- Verbal and Written Communication
- Recordkeeping and Bookkeeping
Timeline
Receptionist
65 plus health
07.2020 - 10.2022
Dog Daycare Attendant
Barkerspetcenter
07.2018 - 01.2020