Anasia Davis
District Heights,MD
Summary
Savvy Small Business Owner/Operator and part time student, with history of positioning my lash company for success. Also experienced in customer service retail services. Provided high-quality products and excellent customer service. Managed day-to-day operations while maintaining commitment to company goals. Currently looking for full time work. Excellent work with customer service and communication.
Overview
5
5
years of professional experience
Work History
BDC Service Representative
Pohanka Hyundai
1770 Ritchie Station Ct Capitol Heights, MD 20743
12.2023 - Current
- Assisted in creating promotional materials, driving awareness and interest in dealership services.
- Contributed ideas during team meetings that led to innovative solutions for enhancing the overall customer experience at the dealership.
- Increased repeat business by building strong relationships with clients through exceptional customer service.
- Developed strategies for outbound call campaigns, resulting in increased bookings for service appointments.
- Answered incoming customer calls to solve problems, enter orders and complete follow-up procedures.
- Provided support to other BDC representatives during peak hours, maintaining high levels of productivity and customer satisfaction.
- Collaborated with service technicians for timely updates on vehicle status, ensuring prompt communication with customers.
- Coordinated effectively with various departments within the dealership to facilitate seamless transactions between sales, finance, parts, and service teams.
- Managed multiple communication channels, including phone calls, emails, and online chat platforms, ensuring prompt responses to customer inquiries.
- Participated in ongoing training programs to stay current with industry trends and best practices for BDC operations.
- Achieved high level of customer service by assisting customers and assessing needs.
- Maintained accurate records of customer interactions, improving database quality and facilitating targeted followups.
- Provided exceptional service with knowledge of products and services.
- Analyzed data from customer feedback surveys to identify areas for improvement within the BDC operation processes.
Sales Associate
Ross Stores
District Heights
11.2021 - Current
- Cleaned, hung clothes, operated cash register, answered phone (customer service), worked the fitting room
Business Owner/Operator
Arie Blinks
Washington
08.2020 - Current
- Started 'Arie Blinks' and developed policies and procedures for my eyelash business
- Took care of escalated customer concerns, developed estimates for products and services, made financial and logistics decisions, assessed quality, directed implementation of strategic business plans, leveraged social media for marketing, and kept records for production, inventory, income, and expenses.
Sales Floor Associate
Target
3101 Donnell Dr, District Heights MD 20747
09.2022 - 12.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory, and maintaining store cleanliness.
- Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
- Developed strong product knowledge to address customer inquiries accurately and efficiently.
Babysitting
Desiree
Fort Washington
10.2019 - 01.2021
- Balanced schedules for children, updated detailed records, implemented and oversaw activities, kept children safe and secure, cleaned up spills and conducted sanitizing, used techniques for discipline, discussed developments with parents, read stories and facilitated discussions, enforced rules for manners and safe environment.
Education
High School Diploma -
Suitland High School
District Heights, MD06.2022
Skills
- Good customer service
- 4 months in babysitting and nanny work
- Very social
- Peoples person
- Equipment and material carrying
- Communication and direction
- Phone call answering
- Sales strategics
- Cost analysis and savings
- Purchasing and planning
- Revenue growth
- Brand management
- Strategic business planning
- Marketing expertise
- Operations oversight
- Defining company vision
- Policy development
- Issue resolution
- Bookkeeping
Timeline
BDC Service Representative
Pohanka Hyundai
12.2023 - Current
Sales Floor Associate
Target
09.2022 - 12.2023
Sales Associate
Ross Stores
11.2021 - Current
Business Owner/Operator
Arie Blinks
08.2020 - Current
Babysitting
Desiree
10.2019 - 01.2021
High School Diploma -
Suitland High School