Anastacia Johnston
Niceville,FL
Summary
Detail-oriented and patient‑focused administrative professional with extensive experience supporting medical offices, managing front‑desk operations, and delivering compassionate service in fast‑paced healthcare environments and other customer service based environments. Skilled in patient check‑in/out, multi‑line phone management, scheduling, insurance verification, documentation, and maintaining accurate records across multiple providers. Known for creating a calm, welcoming atmosphere, de‑escalating tense situations, and communicating clearly with patients, clinicians, and staff. Brings a strong background in training, workflow coordination, and multi‑location support, with a consistent track record of keeping operations organized, efficient, and patient‑centered.
Overview
12
12
years of professional experience
Work History
Front Desk Receptionist
Bluewater Fitness
Niceville, FL
10.2025 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed incoming calls to resolve queries and book appointments, ensuring seamless gym operations.
- Trained new staff on front desk protocols and customer service best practices, fostering team cohesion.
- Addressed member inquiries and concerns with professionalism, resolving issues effectively to ensure satisfaction.
- Processed membership applications and transactions using point-of-sale systems efficiently.
- Scheduled appointments and classes, optimizing staff availability and resource allocation.
Office Manager
Bluewater Behavioral Health
Niceville, FL
09.2024 - 04.2025
- Oversaw daily operations for two medical office locations, ensuring smooth workflow, consistent patient experience, and compliance with organizational standards.
- Led interviewing, hiring, onboarding, and training of front‑office staff, fostering a high‑performing and patient‑focused team.
- Managed patient check‑ins, coordinated multi‑line phone systems, and delivered compassionate customer service to mental health patients, including de‑escalating tense or emotionally charged situations.
- Created and maintained staff schedules, approved time‑off requests, and ensured adequate coverage across both locations.
- Organized and facilitated regular team meetings and ongoing training to support staff development and operational excellence.
- Completed daily E‑FORSCES documentation for multiple providers with accuracy and timeliness.
- Assisted providers with treatment plan preparation and supported clinical workflows as needed.
- Tracked and coordinated medication shipments and pickups, ensuring proper documentation and patient communication.
- Performed basic insurance verification, managed incoming and outgoing faxes, and supported referrals to external clinics and specialists.
Assistant Studio Manager
Orangetheory Fitness
Southern Pines, North Carolina
01.2022 - 04.2023
- Collaborated with the Studio Manager and sales team to meet and exceed production and membership goals.
- Conducted studio tours and introductory sessions for prospective members, delivering a clear and engaging overview of the Orangetheory experience.
- Oversaw membership sign‑ups, account setup, and follow‑through, ensuring accuracy and a smooth onboarding process.
- Supported staff development and performance, including ongoing coaching, training, and team communication.
- Led interviews, hiring, onboarding, and training for new sales associates, helping build a high‑performing front‑desk team.
- Performed inventory checks, restocking, and retail organization, maintaining accurate counts and a visually appealing retail area.
- Partnered with the District Marketing Director to create content and manage multiple social media accounts, strengthening brand visibility and engagement.
- Coordinated community events, partnerships, and local business collaborations to increase outreach and drive membership growth.
- Participated in daily cleaning and studio upkeep, ensuring a safe, polished, and welcoming environment for members and staff.
- Providing high quality customer service and maintaining positive relationships with the members
Store Manager/Head of Inventory
Coreopsis
Waco, Texas
03.2019 - 04.2022
- Directed daily store operations, ensuring a clean, organized, and visually appealing shopping environment that aligned with brand standards.
- Managed end‑to‑end inventory operations, including tracking orders, accepting shipments, inputting invoices, performing quality checks, and resolving discrepancies.
- Entered new merchandise into the POS system, including pricing, tagging, categorization, and inventory adjustments.
- Oversaw billing and daily accounting tasks using QuickBooks with accuracy and attention to detail.
- Created and maintained staff schedules, approved time‑off requests, and ensured proper coverage for peak hours, events, and seasonal demands.
- Led interviews, hiring, onboarding, and training, including developing the boutique’s employee handbook and training guide.
- Managed the sales floor to optimize product presentation, customer flow, and overall store experience.
- Coordinated in‑store events, promotions, and sales, supporting customer engagement and revenue growth.
- Assisted with social media and content creation, contributing to brand visibility and online engagement.
- Oversaw damages, returns, and customer checkout, ensuring smooth and professional service.
- Managed the boutique’s online store, including uploading products, monitoring online inventory, and packaging online orders for both in‑store pickup and shipment.
- Performed daily cleaning and upkeep to maintain a welcoming and polished environment.
Shift Supervisor
Starbucks
Waco, TX
12.2017 - 11.2019
- Earned the distinction of Coffee Master, demonstrating advanced product knowledge and a commitment to Starbucks quality standards.
- Delivered legendary customer service by maintaining a “customer‑first” mindset and building genuine connections with guests.
- Supported barista development by providing positive reinforcement, constructive coaching, and hands‑on training, contributing to a confident and capable team.
- Ensured smooth store operations by upholding brand standards, delegating tasks effectively, and setting a strong example for the shift team.
- Thrived in high‑pressure, fast‑paced environments, maintaining accuracy, composure, and exceptional service during peak rushes.
- Anticipated customer and store needs by actively observing the café environment, identifying cues, and responding proactively to maintain efficiency and satisfaction.
Business Management Internship
Starbucks
Waco, Texas
08.2018 - 05.2019
- Actively integrates with Starbucks staff to support the Starbucks departments needs and goals
- Gain experience in managing work schedules, hiring processes, and ordering inventory
- Demonstrate innovation, collaboration, and leadership skills
Sales Associate
Amelia’s Fashion Exchange
Waco, Texas
08.2017 - 09.2018
- Helps maintain cleanliness and organization on the sales floor.
- Organizes, counts, and helps keep track of daily register money.
- Assists customers in finding clothes, putting together outfits, and checking them out.
- Takes charge of buying clothes from customers that consist of evaluating, pricing, and creating offers.
- Effectively remains personable during busy to generate return customers and provide positive experiences.
Barista
Starbucks
11.2016 - 12.2017
- Achievements: Partner of the Quarter and Barista Trainer
- Prepared and served espresso-based coffee drinks, and other menu items, based on customer-specific requests
- Educated new and regular customers on menu options
- Maintained health and safety policies
Hostess
P.F. Chang’s
Tucson, Arizona
06.2015 - 12.2015
- Provided an elevated guest experience to generate a loyal clientele
- Maintained constant communication between management and all other employees to provide smooth operations in an extremely high-volume environment
- Greeted and acknowledged all customers in a friendly, professional manner and provided quick, responsive customer service
- Handled customer complaints in a skilled and professional manner
Carhop
Sonic Drive-In
Waco & Tucson, Texas & Arizona
02.2014 - 06.2014
- Effectively remained personable during rush hours, long days and late-night closings. Earned return customers
- Communicated clearly and positively with customers, coworkers and management
- Took initiative to find extra tasks when scheduled duties were completed
Education
Bachelor of Arts - Psychology
University of Maryland Global Campus
Hyattsville, MD05-2027
Associate of Applied Science - Business Management
McLennan Community College
Waco, TX05-2020
Business
University of Arizona
Tucson, AZ05-2016
High School Diploma -
Connally High School
Waco05-2014
Skills
- Customer service
- Office management
- Organizational skills
- Administrative support
- Payroll and budgeting
- Data entry
- Attention to detail
- Appointment scheduling
- Conflict management
Timeline
Front Desk Receptionist
Bluewater Fitness
10.2025 - Current
Office Manager
Bluewater Behavioral Health
09.2024 - 04.2025
Assistant Studio Manager
Orangetheory Fitness
01.2022 - 04.2023
Store Manager/Head of Inventory
Coreopsis
03.2019 - 04.2022
Business Management Internship
Starbucks
08.2018 - 05.2019
Shift Supervisor
Starbucks
12.2017 - 11.2019
Sales Associate
Amelia’s Fashion Exchange
08.2017 - 09.2018
Barista
Starbucks
11.2016 - 12.2017
Hostess
P.F. Chang’s
06.2015 - 12.2015
Carhop
Sonic Drive-In
02.2014 - 06.2014
High School Diploma -
Connally High School
Business
University of Arizona
Associate of Applied Science - Business Management
McLennan Community College
Bachelor of Arts - Psychology
University of Maryland Global Campus