Anastacia Ross
Brooksville
Summary
Customer service professional prepared for leadership role in operational management. Proven track record of improving team efficiency and ensuring high standards of customer service. Known for strong collaboration and adaptability in dynamic environments. Skilled in conflict resolution and staff training with results-driven mindset.
Overview
6
6
years of professional experience
Work History
2nd Assistant Manager
Skechers
Brooksville, FL
08.2024 - Current
- Collaborated with management to implement sales strategies that improved customer engagement.
- Monitored daily sales performance, providing insights for operational adjustments and improvements.
- Coordinated staff schedules to optimize workforce efficiency during peak hours.
- Implemented merchandising strategies that enhanced product visibility and drove sales growth.
- Provided customer service through active listening, understanding each individual's needs, and offering the best solutions or recommendations.
- Collaborated with management to implement sales strategies that improved customer's overall shopping experience.
- Supported inventory management processes, ensuring accurate stock levels and product availability.
Shift Lead
Tropical Smoothie Cafe
Brooksville, FL
03.2023 - 09.2024
- Coordinated shifts and assignments, enhancing overall team efficiency and productivity.
- Supervised daily operations, ensuring team adherence to quality and service standards.
- Trained new staff on menu offerings, preparation techniques, and customer service protocols.
- Implemented inventory management practices, reducing waste and optimizing stock levels.
- Resolved customer complaints promptly, improving satisfaction ratings through effective communication.
Solutions Specialist
Petco
Spring Hill, FL
05.2022 - 10.2022
- Assisted guests in locating desired items throughout the store.
- Guided guests through discussions about animals and needs to promote suitable pet selection for their households.
- Oversaw the well-being of both saleable and non-saleable animals to ensure perfect health and readiness for their new forever home.
- Facilitated guest check-out processes and enrolled participants in loyalty programs.
- Executed efficient restocking of shelves to ensure product availability.
Shift Manager
Twistee Treat
Spring Hill, FL
02.2022 - 05.2022
- Supervised and guided employee performance to enhance team productivity.
- Managed inventory tracking processes to maintain optimal supply chain efficiency.
- Oversaw daily store opening and closing activities, ensuring compliance with safety and operational standards.
- Executed cash counting procedures for registers and company safe to ensure accurate financial reporting.
- Facilitated order reception from guests to ensure seamless service delivery.
- Managed food preparation activities to maintain high standards of quality and safety.
Culver's Crew Member
Culver's
Brooksville, FL
05.2020 - 08.2021
- Managed food preparation activities to support efficient kitchen operations.
- Facilitated order reception from guests to ensure seamless service delivery.
- Executed timely food delivery to guests, ensuring satisfaction and adherence to service standards.
- Maintained cleanliness and organization of dining area, ensuring a welcoming environment for guests.
- Handled cash transactions accurately.
- Worked front counter, drive-thru and other areas.
Education
High School Diploma -
Flvs
Orlando, FL07-2026
Skills
- Store Management Experience
- Merchandising Techniques
- Sales
- Upselling
- Customer service focus
- Marketing
- Team leadership
- Multitasking and organization
- Strategic thinking
- Microsoft Powerpoint
- Microsoft Word
- Retail Operations
Timeline
2nd Assistant Manager
Skechers
08.2024 - Current
Shift Lead
Tropical Smoothie Cafe
03.2023 - 09.2024
Solutions Specialist
Petco
05.2022 - 10.2022
Shift Manager
Twistee Treat
02.2022 - 05.2022
Culver's Crew Member
Culver's
05.2020 - 08.2021
High School Diploma -
Flvs