Anastaisha Jackson
Arcadia
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Licensed Health Insurance Agent
1099 contract
06.2018 - 02.2026
- Seasonal role
- Educated clients on health insurance options and coverage details.
- Assisted clients in completing insurance applications and enrollment processes.
- Conducted thorough assessments of client needs and preferences for tailored solutions.
- Maintained accurate records of client interactions and transactions in the system.
- Provided support during open enrollment periods by answering inquiries from potential customers.
- Assisted customers with filing claims, appeals, and other paperwork related to their policies.
- Fielded inbound calls from customers inquiring about alternative insurance options to generate sales opportunities.
- Conducted in-home and group presentations to provide detailed explanations of policy guidelines and benefits to clients and families.
- Provided ongoing support to clients regarding policy changes and updates.
- Outbound/Inbound dialer system
Sales Associate
Metro by T-Mobile
Arcadia
04.2024 - 12.2025
- Assisted customers with selecting mobile devices and plans.
- Maintained store appearance and organized merchandise displays.
- Processed transactions using point-of-sale systems efficiently.
- Handled customer inquiries and resolved issues promptly.
- Educated customers on features and benefits of products.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained cleanliness of store environment including floors, windows, displays.
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed returns, exchanges, and refunds in accordance with company policies.
Certified Nursing Assistant
BrightStar Care - Port Charlotte
06.2018 - 04.2024
- Perform and record vital signs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Monitoring vitals and patient behavior and reporting them to the nursing and medical staff.
- Assisting patients with mobility needs, transferring them from wheelchair to bed.
- Turning or adjusting patients in bed to prevent bedsores or other discomfort.
- Collect information about conditions and treatment plans from caregivers, nurses and doctors.
- Provided compassionate care to patients, assisting with daily living activities and mobility support.
- Trained new staff on best practices in patient care and operational procedures, enhancing team efficiency.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other housekeeping duties as instructed by client.
Deli Clerk
Publix
04.2016 - 09.2021
- Customer Service
- Sells products by providing customers with information needed to make product-related decisions.
- Fills, maintains, and rotates products and displays.
- Operates cash registers, meat and cheese slicers, oven, fryer, microwave, cutting tools, scale, and other Deli equipment.
- Maintained cleanliness and organization of deli display cases, enhancing customer experience.
- Trained new staff on food safety protocols and proper handling techniques for deli products.
- Collaborated with team to manage inventory levels, minimizing waste and optimizing stock availability.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Handled general cleaning of work area and maintenance areas.
Education
Bachelors in Allied Health Management - Medical Billing And Coding
Northbridge University
Orlando, FL 01.2025 - 04.2026
Skills
- Technical support and assistance
- Adaptable to fast-paced environments
- Strong multitasking
- Time management
- Outbound and inbound call sales experience
- In person sales
Certification
- National Certified Insurance and Coding Specialist – NCCT
- Health Insurance Agent 2-40 Licensure
- First Aid CPR & Basic Life Support Certified
Timeline
Bachelors in Allied Health Management - Medical Billing And Coding
Northbridge University
01.2025 - 04.2026
Sales Associate
Metro by T-Mobile
04.2024 - 12.2025
Licensed Health Insurance Agent
1099 contract
06.2018 - 02.2026
Certified Nursing Assistant
BrightStar Care - Port Charlotte
06.2018 - 04.2024
Deli Clerk
Publix
04.2016 - 09.2021