Summary
Overview
Work History
Education
Skills
Accomplishments
Fitness
Languages
Timeline
Generic

Nathalia Aguilar

Bonita Springs,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Licensed Health Insurance Agent

Tranzact Insurance Solutions
04.2023 - Current
  • Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
  • Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
  • Used Genesys Softphone to make outbound calls/transactions.
  • Analyzed customer needs to provide customized insurance solutions.

Operations Manager

AutoNation Toyota Fort Myers
09.2022 - 03.2023
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.

Service Coordinator

VW AUDI Of Naples
08.2020 - 08.2022
  • Communicated with clients and service providers to provide updates on work progress.
  • Resolved customer complaints and issues to drive satisfaction and loyalty.
  • Coordinated and monitored service activities to confirm work met all requirements.
  • Assessed customer needs and developed solutions to meet needs.
  • Gathered, organized and input information into digital database.
  • Maintained database systems to track and analyze operational data.

Remote Sales Representative

Tenth Place Capital
01.2018 - 03.2020
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Used customer insights to develop innovative sales strategies to increase sales.

Shift Leader

Tropical Smoothie Cafe
12.2017 - 02.2019
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Resolved conflicts between employees to maintain positive and productive work environments.

Education

GED -

Lorenzo Walker Technical College
3702 Estey Ave, Naples, FL 34104

Associate of Science - Business in Science

University of The Potomac
District Of Columbia, DC
06.2025

Skills

  • Health Insurance Industry Knowledge
  • Agent Support
  • Diagnostics Skill
  • Underwriter Selection
  • Insurance Eligibility
  • Update Records
  • Customer Service and Assistance
  • Client Relations Skills

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved State License through effectively through the Health Insurance Industry

Fitness

Since I was young, I've always liked to be healthy and exercise, Although Fitness is not necessarily a Hobby. It's a way of life, and living. 

Languages

Spanish
Native or Bilingual
Japanese
Limited Working

Timeline

Licensed Health Insurance Agent

Tranzact Insurance Solutions
04.2023 - Current

Operations Manager

AutoNation Toyota Fort Myers
09.2022 - 03.2023

Service Coordinator

VW AUDI Of Naples
08.2020 - 08.2022

Remote Sales Representative

Tenth Place Capital
01.2018 - 03.2020

Shift Leader

Tropical Smoothie Cafe
12.2017 - 02.2019

GED -

Lorenzo Walker Technical College

Associate of Science - Business in Science

University of The Potomac

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Nathalia Aguilar