Nathalia Aguilar
Bonita Springs,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Licensed Health Insurance Agent
Tranzact Insurance Solutions
6800 Shoppes At Plantation, Fort Myers FL 33912
04.2023 - Current
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Used Genesys Softphone to make outbound calls/transactions.
- Analyzed customer needs to provide customized insurance solutions.
Operations Manager
AutoNation Toyota Fort Myers
2555 Colonial Blvd Fort Myers, FL 33907
09.2022 - 03.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Developed and implemented strategies to maximize customer satisfaction.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Service Coordinator
VW AUDI Of Naples
601 Airport Rd S, Naples, FL 34104
08.2020 - 08.2022
- Communicated with clients and service providers to provide updates on work progress.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Coordinated and monitored service activities to confirm work met all requirements.
- Assessed customer needs and developed solutions to meet needs.
- Gathered, organized and input information into digital database.
- Maintained database systems to track and analyze operational data.
Remote Sales Representative
Tenth Place Capital
3702 W Spruce St. 1004 Tampa, FL 33607
01.2018 - 03.2020
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Used customer insights to develop innovative sales strategies to increase sales.
Shift Leader
Tropical Smoothie Cafe
7335 Radio Rd, Naples, FL 34104
12.2017 - 02.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Resolved conflicts between employees to maintain positive and productive work environments.
Education
GED -
Lorenzo Walker Technical College
3702 Estey Ave, Naples, FL 34104Associate of Science - Business in Science
University of The Potomac
District Of Columbia, DC06.2025
Skills
- Health Insurance Industry Knowledge
- Agent Support
- Diagnostics Skill
- Underwriter Selection
- Insurance Eligibility
- Update Records
- Customer Service and Assistance
- Client Relations Skills
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved State License through effectively through the Health Insurance Industry
Fitness
Since I was young, I've always liked to be healthy and exercise, Although Fitness is not necessarily a Hobby. It's a way of life, and living.
Languages
Spanish
Native or Bilingual
Japanese
Limited Working
Timeline
Licensed Health Insurance Agent
Tranzact Insurance Solutions
04.2023 - Current
Operations Manager
AutoNation Toyota Fort Myers
09.2022 - 03.2023
Service Coordinator
VW AUDI Of Naples
08.2020 - 08.2022
Remote Sales Representative
Tenth Place Capital
01.2018 - 03.2020
Shift Leader
Tropical Smoothie Cafe
12.2017 - 02.2019
GED -
Lorenzo Walker Technical College
Associate of Science - Business in Science
University of The Potomac