Crystal Gentry
New Smyrna Beach
Summary
Driven Insurance Agent with expertise in promoting insurance options, determining clients' needs and detecting potential clients. In-depth knowledge of claims processing, database management and correspondence. Outstanding analytical, interpersonal and organizational skills. Dedicated to expediently resolving insurance issues and exceeding client expectations.
Overview
18
18
years of professional experience
Work History
Licensed Health Insurance Agent
Medicareinsurance.com
08.2022 - 12.2024
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Analyzed customer needs to provide customized insurance solutions.
Property Manager
Snow Enterprise
06.2009 - 07.2022
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Kept properties in compliance with local, state and federal regulations.
- Conducted regular inspections of both interior and exterior of properties for damage.
Operations Manager
Change Your Device
08.2006 - 05.2009
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Analyzed customer needs to provide customized insurance solutions.
Education
(HIPAA) 2025 - Health Insurance Portability & Accountability Act
Business Associates
Medicareinsurance.com / Daytona, FL01-2025
Completion Certification - Health (0240) License
Florida School Of Licensing
Remote, FL 08.2022
Medical Transcription - Medical Business And Computer Technology
Canadian Valley Technology Center - Cowan/Yukon/Czech
Yukon, OKSkills
- Health Insurance Industry Knowledge
- Client Needs Assessment
- Customer Service and Assistance
- Consultative Selling Techniques
- Medicare Compliance
- Enrollment Processing
- Eligibility Requirements
- Client Relations Skills
- Call Control
Carrier Appointments
*Previously contracted with 16 major Medicare Insurance carriers / all states.
*Currently am an open agent with 0 active appointments.
*NPN 20420759
*License #: w884441
Timeline
Licensed Health Insurance Agent
Medicareinsurance.com
08.2022 - 12.2024
Property Manager
Snow Enterprise
06.2009 - 07.2022
Operations Manager
Change Your Device
08.2006 - 05.2009
(HIPAA) 2025 - Health Insurance Portability & Accountability Act
Business Associates
Completion Certification - Health (0240) License
Florida School Of Licensing
Medical Transcription - Medical Business And Computer Technology
Canadian Valley Technology Center - Cowan/Yukon/Czech
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