Tatiana Morales
Saint Augustine,FL
Summary
Results-driven professional with 10+ years of Management Experience, who provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Efficient individual with excellent communication and customer service skills, with the ability to lead and develop future employees.
Overview
11
11
years of professional experience
Work History
Licensed Health Insurance Agent
SelectQuote
08.2021 - Current
- Fielding inbound calls from prospective clients, seeking Medicare Advantage plans.
- Spanish Pod test agent, forming part of the newly formed department catering to Spanish speaking clients.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Adhered to health and prescription insurance products, delivery systems and claims systems.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Secured a 92% retention margin through the most recent enrollment period, due to high customer satisfaction.
General Sales Manager
Youfit Health Clubs, LLC
09.2020 - Current
- With a 10-year history of successfully
- Tatianam8910@gmail.com directing and motivating sales team members to exceed targets and boost 3901 NW 110th ave Unit B revenue
- Natural "people-person", who engages customers and builds, Springs, Fl 33065 long-term loyalty
- Experienced with setting and administering budgets, managing daily financial tasks and coordinating with distributors
- Willing to relocate to: Deerfield Beach, FL - Boca Raton, FL -, Authorized to work in the US for any employer, Oversee the general operation of the facility, ensuring that we are meeting member expectations and staying in line with company standards of
- Maintain presence within the club to welcome prospective members and presentation to the public
- Strive to increase our revenue through membership and personal training sales
- Coach employees on effective sales strategies to improve results, as well as train and develop the next class of future managers for our business
- Develop and maintain diverse sales pipelines and referral sources for consistent business.
Field Operations Manager
Youfit Health Clubs, LLC
04.2018 - 09.2020
- Oversaw the operations of the facility, managing multiple departments, as well as hiring and recruiting for Front Desk, Maintenance and Personal Training staff
- Recruited, trained, and managed successful team of anywhere from 5-20 employees to expertly handle sales and operational requirements
- Organized and managed training for company staff with focus on continuous development and closing skill gaps.
Sales Manager/Lead Instructor
ILoveLickboxing, Boca Raton
03.2017 - 04.2018
- Planned and executed daily strategies to achieve sales metrics as outlined by franchise ownership
- Trained and developed new instructors, in both the fitness aspect of teaching a class, per the company's structure, as well as teaching the new member script and sales pitches.
Assistant General Sales Manager
Bally Total Fitness/LA Fitness
04.2012 - 04.2012
- Oversaw sales staff and coordinated both internal and external efforts to market and prospect, in order to feed our sales funnel
- Train and develop new staff, to educate on operational and sales procedures, so as to increase productivity and efficiency in sales performance
Education
Bachelor of Arts - International Studies
Adelphi University
Skills
- Customer Service and Assistance
- Revenue Generation
- Client Needs Assessment
- Consultative Selling Techniques
- Health Insurance Industry Knowledge
- Inbound Call Management
- Administrative Support
- Issue Resolution
- Annual Reviews
- Prospect Relationship Development
- Extensive SaaS work
Languages
Spanish
Native or Bilingual
Timeline
Licensed Health Insurance Agent
SelectQuote
08.2021 - Current
General Sales Manager
Youfit Health Clubs, LLC
09.2020 - Current
Field Operations Manager
Youfit Health Clubs, LLC
04.2018 - 09.2020
Sales Manager/Lead Instructor
ILoveLickboxing, Boca Raton
03.2017 - 04.2018
Assistant General Sales Manager
Bally Total Fitness/LA Fitness
04.2012 - 04.2012
Bachelor of Arts - International Studies
Adelphi University
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