Anastasa Mcghee
Customer Service Representative
Rayne,LA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Owner
Hustle & Slay LLC
05.2020 - Current
- Reported issues to higher management with great detail.
- Trained and guided team members to maintain high productivity and performance metrics.
- Generated revenues yearly and effectively capitalized on industry growth.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented innovative inventory management practices to minimize stockouts and reduce overhead costs.
- Designed business plan to define concept, short-term and long-term goals and strategies.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Improved cash flow with diligent accounts receivable management, reducing delinquencies and bad debt writeoffs.
- Conducted feasibility studies to weigh pros and cons of developing business and ways to achieve success.
Front Desk Receptionist
Justice Tax
11.2022 - 04.2024
- Operated multi-line telephone system to answer and direct high volume of calls.
- Developed strong working relationships with team members, fostering a positive work environment.
- Collected room deposits, fees, and payments.
- Boosted staff morale through effective teamwork and clear communication amongst colleagues in various departments.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Retail Sales Associate
Sam's Club
11.2021 - 09.2022
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Used in-store system to locate inventory and place special orders for customers.
- Managed efficient cash register operations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Managed cash register after end of shift to balance and record accurate transactions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Listened to customer needs and desires to identify and recommend optimal products.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits
Education
No Degree - Medical Office Assistance
Remington College
Fort Worth, TX 05.2001 -
High School Diploma -
Rayne High School
Rayne, LA 08.2013 - 05.2016
Skills
Team Leadership
Effective Communication
Teamwork and Collaboration
Multitasking
Professionalism
Timeline
Front Desk Receptionist
Justice Tax
11.2022 - 04.2024
Retail Sales Associate
Sam's Club
11.2021 - 09.2022
Owner
Hustle & Slay LLC
05.2020 - Current
High School Diploma -
Rayne High School
08.2013 - 05.2016
No Degree - Medical Office Assistance
Remington College
05.2001 -
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