Anastashia Sanchez
Saint Cloud,FL
Summary
Driven professional with a track record of enhancing customer loyalty and satisfaction at AssistRx and RXO Logistics through empathetic resolution of complaints and efficient service. Skilled in date entry and critical thinking, adept at maintaining professionalism under pressure. Proven ability in employee training and ensuring high standards of cleanliness as a Cabin Cleaner Supervisor at Accufleet International.
Overview
6
6
years of professional experience
Work History
Team Lead
AssistRx
Maitland, FL
11.2023 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
Customer Service Representative
RXO Logistics
Orlando, FL
05.2022 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Identified new community resources and met with Lowes to discuss how to integrate these capabilities into current programs.
- Managed order processing and tracking within logistics management systems.
- Resolved customer inquiries through effective communication and problem-solving techniques.
Cabin Cleaner Supervisor
Accufeel International
Orlando, FL
10.2020 - 03.2022
- Assigned work areas to employees and inspected completed work to meet strict safety and quality standards.
- Developed techniques to reduce team cleaning time while upholding established quality guidelines.
- Ensured thorough cleaning of cabin interiors, maintaining high standards of hygiene and presentation.
- Collaborated with team members to streamline cleaning processes and improve efficiency.
Education
High School -
Gateway High School
Kissimmee, FL05-2020
Skills
- Data Entry
- Critical Thinking
- Employee Training
- Adaptability
- Coaching and mentoring
- Operations management
Timeline
Team Lead
AssistRx
11.2023 - Current
Customer Service Representative
RXO Logistics
05.2022 - 06.2023
Cabin Cleaner Supervisor
Accufeel International
10.2020 - 03.2022
High School -
Gateway High School