Anastasia Kickland
Midland,MI
Summary
Dynamic customer service professional with extensive experience at Panera Bread, excelling in cash handling and customer service. Proven ability to resolve issues swiftly while maintaining high sanitation standards. Adept at effective communication and team collaboration, consistently enhancing customer satisfaction and operational efficiency.
Overview
1
1
Certification
Work History
Cashier/Customer Service
Panera Bread
Midland, Marquette, MI
12.2024 - Current
- Provided customer service assistance when required.
- Processed customer payments quickly and returned exact change and receipts.
- Moved furniture, equipment or supplies manually or with hand trucks.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Trained new employees on customer service protocols.
- Resolved customer service issues quickly and effectively.
- Adhered to health department regulations concerning sanitation standards.
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
Education
Bachelor of Science -
Northern Michigan University
Marquette, MI05-2028
High School Diploma -
Midland High School
Midland, MI05-2024
Skills
- Customer service
- Employee training
- Cash handling
- Point of sale systems
- Inventory management
- Team collaboration
- Effective communication
- Problem solving
Affiliations
- Swimming and Tennis
- Student sustainability organizations
- MHS National Honor Society
- Graduated High School Magna Cum Laude
- Maintaining 3.92 GPA at Northern Michigan University
Certification
- Drivers License
Timeline
Cashier/Customer Service
Panera Bread
12.2024 - Current
Bachelor of Science -
Northern Michigan University
High School Diploma -
Midland High School
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