Anastasia Lopez
Lancaster
Summary
Reliable employee with a strong desire to excel in customer service. Exceptional communication skills and keen judgment. Dedicated to delivering top-notch service and ensuring customer satisfaction. Aiming to leverage abilities to contribute positively to a dynamic team and exceed organizational goals.
Overview
4
4
years of professional experience
Work History
Cashier
Dollar Tree
09.2023 - 12.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Having correct knowledge and understanding questions for customers who made store calls
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Lane Server
Bowlero
07.2021 - 11.2023
- Updated knowledge of menu offerings regularly, providing accurate information and recommendations to guests upon request.
- Developed rapport with regular customers by remembering preferences leading to repeat business.
- Implemented upselling techniques to promote menu items, resulting in increased sales revenue.
- Assisted in training new hires, sharing best practices and fostering a supportive learning atmosphere.
- Maintained open communication with management regarding operational improvements or potential issues.
- Provided exceptional service to large groups and parties, creating memorable experiences for guests.
- Collaborated with team members to ensure seamless coordination of food and beverage orders.
- Adhered to all safety protocols, reducing the risk of accidents or injuries on the job site.
- Enhanced customer experience by providing timely and attentive service during peak hours.
- Monitored inventory levels, communicating with kitchen staff to avoid shortages or delays in service delivery.
- Followed all proper handling procedures for prepared foods, ingredients, and leftovers.
- Cleaned and sanitized surfaces, tools, and equipment.
- Resolved conflicts among guests efficiently while maintaining professionalism at all times.
Busser
Coaches Sports Bar And Grill
10.2020 - 05.2021
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
- Supported team members with additional tasks, promoting a positive work environment.
- Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
Education
Desert Sands Charter High School
Lancaster, CAXray
Career Care Institute
Lancaster, CASkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cleaning and sanitizing
- Money handling
- Customer relations
- Cash register operation
- Order taking
- ID verification
- Phone answering
Timeline
Cashier
Dollar Tree
09.2023 - 12.2024
Lane Server
Bowlero
07.2021 - 11.2023
Busser
Coaches Sports Bar And Grill
10.2020 - 05.2021
Desert Sands Charter High School
Xray
Career Care Institute
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