Anastasia Morales
Chicopee,MA
Summary
I am a hard working 20yo looking for a stable job. I am always reliable (open availability) can always be on call and work great with others. I have great skills in communication, teamwork and leadership. I am a fast learner and always eager to climb the latter. I can excel at anything I put my mind to and can be a great addition to any team I am put to work with
Overview
2
2
years of professional experience
Work History
Front Desk Auditor
Buffalo Lodging Associates
04.2023 - 08.2023
- As a night Auditor I take care of turning our systems over to the next day, filing paperwork the appropriate paperwork such as tax exempt information and guest payments
- These hours are usually 11pm-7am , I also take care of guest requests , checking in any late arrivals and solving guest complaints.
Front Desk Agent
Hilton Garden Inn Hotel
07.2022 - 04.2023
- I work the 3pm-11pm shift (but I've also worked audit and 7am-3pm shifts) I am responsible for checking guests in up to the Hilton brand standards and making key packets for incoming guest groups and I problem solve guest issues around the hotel when needed
Full time cashier - sales associate
Foot Locker
02.2021 - 06.2022
- At footlocker I started out as a simple sales associate which meant I assisted guests with their shoe purchases, sizing their feet, and helping them find what shoe would fit them best whether it be for sports or just to dress up with
- In the winter of 22' I got promoted to full time cashier at a different location
- I still assisted guests but I was not in charge of my part time cashiers and making sure the operational side of the store was flowing smoothly
- Such as customer surveys , signing them up for our rewards program
- Making sure our numbers were up to par and were preforming well.
Education
Education
Springfield Technical Community College
Springfield, MAHigh school diploma -
High School Of Commerce
Springfield, MA06.2021
Skills
- Night audit
- Hospitality
- Hotel experience
- Front desk
- Customer service
- Guest services
- Cash Handling
- Sales (2 years)
Timeline
Front Desk Auditor
Buffalo Lodging Associates
04.2023 - 08.2023
Front Desk Agent
Hilton Garden Inn Hotel
07.2022 - 04.2023
Full time cashier - sales associate
Foot Locker
02.2021 - 06.2022
Education
Springfield Technical Community College
High school diploma -
High School Of Commerce