Anastasia Rodriguez
Elmont
Summary
Dynamic Administrative Assistant with a proven track record at PCI Waste Services, excelling in customer service excellence and invoice processing. Adept at multitasking and enhancing client relations, I consistently deliver high-quality support while improving operational efficiency. My attention to detail and problem-solving expertise drive successful outcomes in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
PCI Waste Services
Valley Stream
06.2022 - Current
- Composed letters, memos, reports, emails, and presentations for management staff.
- Answered phone calls and emails, facilitating effective business correspondence.
- Created customer profiles on QuickBooks and electronic contracts; processed payments through online portal.
- Processed invoices for payment using accounting software.
- Organized files, developed spreadsheets, and scanned documents.
Sales Associate
Street Talk
Lake Grove
10.2020 - 05.2022
- Boosted sales by advising on purchases and promoting complementary products.
- Assisted customers in locating products and coordinated with store system for merchandise availability at other locations.
- Answered customer questions about sizing, accessories and merchandise care.
- Created welcoming environment for existing, new, and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
Office Assistant
Liberty Fence & Rail
Elmont
08.2019 - 11.2021
- Provided clerical support for routine and special requirements to ensure smooth office operations.
- Executed clerical tasks including filing, copying, and distributing mail to maintain efficient workflow.
- Executed record filing system to improve document organization and management.
- Verified accuracy of business records by consistently updating customer information.
- Interacted with customers via phone, email, or in-person to deliver timely information and support.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Confirmed daily and weekly schedules with customers.
- Developed correspondence letters, memos and emails.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Called 811 to request marking of properties for water, gas, and electric line placements.
- Led service department and collected information for all service requests.
Ordering and Receiving
4C Print Shop
Minneola
03.2018 - 08.2019
- Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes and methods to minimize costs and enhance schedules.
- Executed safe loading and unloading of boxes and pallets, ensuring compliance with operating procedures and equipment standards.
- Streamlined unloading and organization of pallets and deliveries within warehouse for efficient product management.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Double-checked cargo inventories and documentation for accuracy.
- Managed accurate computer records of material weights and bill amounts, identifying variances for inventory control.
- Restocked products and rotated items according to standard procedures.
- Maintained cleanliness and organization in work areas to ensure safety and efficiency.
- Set up items for 40 to 80 orders per day through the customer portal.
Administrative Assistant
Margaret Woodcraft
Minneola
07.2017 - 01.2018
- Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
- Managed multi-line phone system, efficiently routing calls, delivering messages to staff, and greeting visitors to ensure smooth communication.
- Edited documents to improve accuracy of language, flow and readability.
- Maintained and updated spreadsheets and databases to track, analyze, and report on performance and sales data, supporting informed decision-making.
Education
High School Diploma -
Elmont Memorial High School
Elmont, NY06-2008
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Skills
- Appointment scheduling
- Invoice processing
- Customer service
- Multi-line phone proficiency
- Cash handling
- Customer profiling
- Sales analysis
- Contract preparation
- Product sales
- Upselling techniques
- Client relations
- Attention to detail
- Multitasking ability
- Problem-solving
- Professional demeanor
- Interpersonal skills
References
References available upon request.
Timeline
Administrative Assistant
PCI Waste Services
06.2022 - Current
Sales Associate
Street Talk
10.2020 - 05.2022
Office Assistant
Liberty Fence & Rail
08.2019 - 11.2021
Ordering and Receiving
4C Print Shop
03.2018 - 08.2019
Administrative Assistant
Margaret Woodcraft
07.2017 - 01.2018
High School Diploma -
Elmont Memorial High School