Anastasia Santana
Lake Helen,FL
Summary
Detail-oriented Sales Representative experienced in client communication and customer service. Achieved high levels of client satisfaction and effective issue resolution through strong interpersonal skills. Delivered consistent sales growth in B2B and B2C environments by leveraging strategic planning, cold calling expertise, and relationship management.
Overview
10
10
years of professional experience
Work History
Sales Representative
Enterprise Mobility
Remote
06.2026 - Current
- Handled inbound calls and warm leads to assess customer car needs, recommending tailored coverages and products that addressed specific requirements.
- Evaluated customer needs to recommend appropriate rental options while overcoming objections and providing tailored service solutions.
- Convert sales leads into car renters by engaging with prospects and closing sales.
- Managed multiple tasks simultaneously in fast-paced, performance-driven environment, meeting quality and productivity expectations consistently.
Manager, Sales and Customer Support
Midnight Collective LLC
Longwood, FL
05.2022 - Current
- Answered inbound sales and customer service calls and converted inquiries into booked services.
- Resolved client inquiries regarding scheduling, billing, project status, and service expectations to enhance customer satisfaction.
- Supported upselling and cross-selling of recording, mixing, mastering, podcast, video, and other creative services.
- Processed client bookings, invoices, deposits, and payment records, ensuring accuracy of financial documentation and compliance.
Freelance Audio Engineer/Client Services Coordinator
Midnight Collective LLC
Longwood, FL
01.2021 - Current
- Processed inquiries and maintained bookings, enhancing client satisfaction through tailored service recommendations and upselling.
- Coordinated client bookings and scheduling, optimizing service delivery in a fast-paced environment.
- Utilized POS systems such as Square for payment processing, ensuring transaction accuracy and client trust.
- Coordinated multiple bookings, deadlines, and projects while maintaining professionalism and organization.
Bakery Clerk
Publix
Tallahassee, Florida
01.2017 - 05.2020
- Resolved customer concerns professionally to help create a welcoming environment
- Delivered efficient and high-quality customer service in a fast-paced environment by assisting customers with product selection and orders.
- Maintained product presentation, stocked items, and prepared food while adhering to food safety standards.
- Collaborated with team members to ensure timely product availability.
Education
Bachelor of Science - Exercise Physiology
Florida State University
Tallahassee, FLSkills
- Project management
- Client communication
- Objection handling
- Billing and invoicing
- Operational efficiency
- Customer service
- Customer relations
Accomplishments
Enterprise Mobility: Top Performer, June 2026, Attained an SQI and Capture rate 12% above office average.
Enterprise Mobility: Schedule Adherence, Aug 2026: Highest schedule adherence rate in the department. 96.41% with 16/17 shifts clocked in on time.
Timeline
Sales Representative
Enterprise Mobility
06.2026 - Current
Manager, Sales and Customer Support
Midnight Collective LLC
05.2022 - Current
Freelance Audio Engineer/Client Services Coordinator
Midnight Collective LLC
01.2021 - Current
Bakery Clerk
Publix
01.2017 - 05.2020
Bachelor of Science - Exercise Physiology
Florida State University