Dhana Tapia
Brooklyn
Summary
Bilingual professional (Spanish and English) with experience in customer service and hospitality in fast-paced environments. Known for an enthusiastic attitude, strong communication skills, and the ability to create a welcoming experience for customers. Quick learner with strong organizational skills, able to adapt to new responsibilities and resolve problems efficiently while maintaining a positive work environment.
Overview
2
2
years of professional experience
Work History
Tavola Market- Shift Lead/Manager
The Slope group LLC
Brooklyn
01.2026 - Current
- Developed and implemented operational policies to improve workflow efficiency.
- Directed daily operations to ensure efficient business performance.
- Oversaw inventory management and ensured stock levels met customer demand.
- Operated kitchen equipment, including grills and slicers, following safety protocols.
Customer Service| Cashier
Rustico Craft Sandwiches
09.2025 - 04.2026
- Delivered direct customer service by efficiently taking customer orders, ensuring satisfaction with each interaction.
- Operated cash register, processing payments accurately to maintain transaction integrity.
- Crafted quality beverages to enhance customer satisfaction in a fast-paced environment.
- Assisted with opening and closing
Customer Service|Cashier
Pat'e Palo
09.2025 - 02.2026
- Assisted with table service during peak periods to enhance guest experience.
- Maintained clear communication between management and staff to swiftly resolve operational issues.
- Provided attentive customer service to ensure a comfortable and professional dining environment.
- Adapted to fast-paced environments by learning tasks efficiently and responding to changes. to fast-paced restaurant environments.
Administrative Assistant
Architecture Office
10.2024 - 03.2025
- Assisted with administrative and operational tasks within the office.
- Followed instructions carefully and completed assigned tasks responsibly.
- Developed professional discipline and workplace organization.
Education
Food Safety Certification -
NYC Department of Health And Mental Hygiene
03.2026 - 04.2026
Bachelor Of Architecture - Architecture
Universidad Católica Nordestana
San Francisco De Macorís, DuarteHigh School Diploma - Focus in Financial Mathematics
Centro Educativo San Vicente De Paul
San Francisco De Macorís, DuarteSkills
- Customer Service
- Translation Spanish-English
- Interpersonal Communication
- Teamwork
- Organization and Task Management
- Problem Solving
- Food safety compliance
- Customer service
- Delegating work
- Basic Barista Skills
- POS
Timeline
Food Safety Certification -
NYC Department of Health And Mental Hygiene
03.2026 - 04.2026
Tavola Market- Shift Lead/Manager
The Slope group LLC
01.2026 - Current
Customer Service| Cashier
Rustico Craft Sandwiches
09.2025 - 04.2026
Customer Service|Cashier
Pat'e Palo
09.2025 - 02.2026
Administrative Assistant
Architecture Office
10.2024 - 03.2025
Bachelor Of Architecture - Architecture
Universidad Católica Nordestana
High School Diploma - Focus in Financial Mathematics
Centro Educativo San Vicente De Paul