Anastasija Moroza

• Serve as CRM Key User, providing system support, troubleshooting assistance, and onboarding training for new employees across multiple departments.
• Support sales operations through daily utilization of SAP and CRM platforms, managing order processing, account maintenance, and workflow coordination.
• Partner with Sales, Service, Finance, Warehouse, and Order Management teams to resolve operational, billing, shipping, and customer account issues.
• Lead and support master data management initiatives, including account consolidation, data standardization, and CRM record optimization.
• Perform credit reviews, payment term setup, tax exemption validation, and invoice processing while maintaining compliance with company policies and sales tax regulations.
• Manage complex instrument and parts orders from purchase order receipt through shipment and invoicing.
• Support continuous process improvement efforts by identifying workflow inefficiencies and recommending operational enhancements.
• Serve as the primary coordinator for customer vendor onboarding requests, facilitating cross-functional collaboration and document collection to support timely account setup.

• Supported sales operations through SAP and CRM systems.
• Performed credit reviews, established customer payment terms, processed credit card transactions, and managed tax exemption documentation in compliance with sales tax regulations.
• Generated picking lists, delivery notes, and invoices while ensuring timely submission through customer procurement portals, including Ariba and Coupa.
• Processed approximately 50–60 customer quotations per day.
• Processed webshop orders and performed fraud verification checks.

Supported order processing, customer account maintenance, and sales operations activities within CRM and SAP systems.