Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Anastasya Smith

Lakeland

Summary

Customer Service Representative with over a decade of remote call center experience managing high volume member and patient interactions. Reduces appointment denials and billing disputes by validating eligibility, following compliance requirements, and improving documentation quality. Seeks to apply conflict-resolution and technical troubleshooting skills to improve customer retention and operational accuracy.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Results Companies
Lakeland
11.2025 - 03.2026
  • Remote - Explained company proposal to consumers, aiding understanding and informed decision-making for proxy vote. Ensured consumer satisfaction throughout process.

Patient Access Representative

Ascension Health
Lakeland
04.2025 - 10.2025
  • Remote- Managed inbound appointment scheduling in a remote call center, balancing clinician availability and patient preferences. Trained small cohorts on HIPAA-compliant phone scripting and charting practices to raise documentation quality. Validated insurance eligibility using Avaya call logs and payer portals, reducing appointment denials for patients

Claims Agent

Foundever
San Antonio
04.2023 - 03.2025
  • Remote - Assisted members with inquiries regarding insurance policies and billing. Maintained confidentiality while providing support in a high call volume environment. Helped de-escalate calls and directed customers to appropriate departments.

Online Grocery Pickup Associate

Walmart
Lakeland
03.2018 - 12.2018
  • Processed online orders with precision and accuracy. Assisted in selecting grocery and miscellaneous items for customers. Lifted crates weighing over 50lbs and unloaded trucks efficiently. Labeled items for easy identification. Helped distribute items into customers' vehicles while providing excellent customer service

Cashier

Burger King
Lakeland
03.2016 - 01.2018
  • Delivered fast-paced customer service and processed transactions. Trained three new cashiers on register procedures and cash handling, improving opening shift readiness. Maintained cleanliness and organization of the cashier area.

Education

High School Diploma -

Penn Foster
Lakeland, FL
06-2018

Skills

  • Call center operations
  • Claims processing
  • Insurance verification
  • HIPAA compliance
  • Documentation quality
  • Data entry accuracy
  • Call management
  • Effective communication
  • Problem solving
  • Conflict resolution
  • Customer relationship
  • Microsoft PowerPoint

Certification

  • CNA License

Timeline

Customer Service Representative

Results Companies
11.2025 - 03.2026

Patient Access Representative

Ascension Health
04.2025 - 10.2025

Claims Agent

Foundever
04.2023 - 03.2025

Online Grocery Pickup Associate

Walmart
03.2018 - 12.2018

Cashier

Burger King
03.2016 - 01.2018

High School Diploma -

Penn Foster
Anastasya Smith