Experienced customer service professional who has acquired a multitude of interpersonal
experience, skilled at working with individuals from a wide range of demographics.
Knowledgeable in conflict resolution, crisis management, versatile in handling sensitive
information and customer relationship management.
Overview
7
7
years of professional experience
Work History
Job Service Representative 1
COMMONWEALTH OF MASSACHUSETTS
2020.05 - Current
Successfully handle 50-100 phone calls daily to satisfy customers needs.
Educated customers about unemployment benefits, and process claim filed.
Investigated and resolved customer inquiries and complaints quickly.
Followed up with customers about resolved issues to maintain high standards of customer service.
Adjudicate, and make determination promptly and effectively.
ADMINISTRATIVE ASSISTANT/RESEA SPECIALIST
MASSHIRE METRONORTH CAREER CENTER WOBURN
2018.01 - 2019.01
Assist customers with unemployment questions and applications.
Educate customers of the various services Mass Hire has to offer.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Executed record filing system to improve document organization and management.
Transcribed and organized information to assist in preparing for RESEA presentations.
MEDICAL BILLER & CODER
DR. JOHN CHIROPRACTIC
2017.01 - 2018.01
Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
Filed and updated patient information and medical records.
Verified insurance of patients to determine eligibility.
Communicated with insurance providers to resolve denied claims and resubmitted.
Collected payments and applied to patient accounts.
Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
Education
B.S. EARLY - CHILDHOOD
CAMBRIDGE COLLEGE
BOSTON, MA
2017
HEALTH CLAIMS CERTIFICATION -
THE SALTER SCHOOL
MALDEN, MA
2008
Skills
Excellent with customer support services
Self-Starter and great at time management skills
Database management skills
Skilled at learning new concepts quickly
Highly experienced with modern technology
And various operational systems
Work well under pressure without supervision
Microsoft Office Skills
Timeline
Job Service Representative 1
COMMONWEALTH OF MASSACHUSETTS
2020.05 - Current
ADMINISTRATIVE ASSISTANT/RESEA SPECIALIST
MASSHIRE METRONORTH CAREER CENTER WOBURN
2018.01 - 2019.01
MEDICAL BILLER & CODER
DR. JOHN CHIROPRACTIC
2017.01 - 2018.01
B.S. EARLY - CHILDHOOD
CAMBRIDGE COLLEGE
HEALTH CLAIMS CERTIFICATION -
THE SALTER SCHOOL
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