ANASTAZIA ROMEUS
Somerville,MA
Summary
Experienced customer service professional who has acquired a multitude of interpersonal
experience, skilled at working with individuals from a wide range of demographics.
Knowledgeable in conflict resolution, crisis management, versatile in handling sensitive
information and customer relationship management.
Overview
7
7
years of professional experience
Work History
Job Service Representative 1
COMMONWEALTH OF MASSACHUSETTS
05.2020 - Current
- Successfully handle 50-100 phone calls daily to satisfy customers needs.
- Educated customers about unemployment benefits, and process claim filed.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Adjudicate, and make determination promptly and effectively.
ADMINISTRATIVE ASSISTANT/RESEA SPECIALIST
MASSHIRE METRONORTH CAREER CENTER WOBURN
01.2018 - 01.2019
- Assist customers with unemployment questions and applications.
- Educate customers of the various services Mass Hire has to offer.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Transcribed and organized information to assist in preparing for RESEA presentations.
MEDICAL BILLER & CODER
DR. JOHN CHIROPRACTIC
01.2017 - 01.2018
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Filed and updated patient information and medical records.
- Verified insurance of patients to determine eligibility.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Collected payments and applied to patient accounts.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
Education
B.S. EARLY - CHILDHOOD
CAMBRIDGE COLLEGE
BOSTON, MA2017
HEALTH CLAIMS CERTIFICATION -
THE SALTER SCHOOL
MALDEN, MA2008
Skills
- Excellent with customer support services
- Self-Starter and great at time management skills
- Database management skills
- Skilled at learning new concepts quickly
- Highly experienced with modern technology
- And various operational systems
- Work well under pressure without supervision
- Microsoft Office Skills
Timeline
Job Service Representative 1
COMMONWEALTH OF MASSACHUSETTS
05.2020 - Current
ADMINISTRATIVE ASSISTANT/RESEA SPECIALIST
MASSHIRE METRONORTH CAREER CENTER WOBURN
01.2018 - 01.2019
MEDICAL BILLER & CODER
DR. JOHN CHIROPRACTIC
01.2017 - 01.2018
B.S. EARLY - CHILDHOOD
CAMBRIDGE COLLEGE
HEALTH CLAIMS CERTIFICATION -
THE SALTER SCHOOL