Anastazia Tulloch
KEENESBURG,CO
Summary
Dynamic optician with extensive experience at Visionworks, excelling in customer service and optical measurements. Proven ability to enhance patient satisfaction through personalized eyewear recommendations and effective insurance verification. Skilled in optical dispensing and adept at building lasting client relationships, achieving a high rate of repeat business through attentive care and expertise. Was in multiple leadership roles through out the years in jobs and group activities.
Overview
4
4
years of professional experience
Work History
Optician
Visionworks
01.2023 - Current
- Assisted customers in selecting appropriate eyewear based on individual needs and preferences.
- Provided detailed information on lens options, coatings, and frame styles to enhance customer satisfaction.
- Conducted accurate measurements for eyeglass fittings to ensure optimal comfort and functionality.
- Educated clients on proper eyewear care and maintenance techniques for prolonged use.
- Addressed customer inquiries and concerns promptly to foster positive relationships and loyalty.
- Collaborated with team members to maintain an organized sales floor and inventory management system.
- Supported optometric staff in executing vision tests and maintaining equipment for service continuity.
- Trained new employees on company procedures, product knowledge, and customer service standards for consistency.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
- Educated clients on proper eyewear maintenance techniques, extending the life of their glasses or contacts.
- Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
- Maintained safe, clean and organized environment to increase patient comfort.
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.
Receptionist
Comfort Inn & Suites
06.2022 - 01.2023
- Greeted guests warmly and efficiently to create welcoming atmosphere.
- Managed multi-line phone system, directing calls to appropriate departments.
- Scheduled reservations and coordinated room assignments for arriving guests.
- Maintained cleanliness and organization of reception area for optimal guest experience.
- Processed check-ins and check-outs swiftly to enhance operational efficiency.
- Assisted guests with inquiries, providing information on hotel services and amenities.
- Handled billing inquiries and resolved discrepancies with professionalism and accuracy.
- Collaborated with housekeeping and maintenance teams to address guest requests promptly.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Dog Watcher
Waggin Tails Pet Inn and Salon
05.2022 - 06.2022
- Ensured safety and well-being of dogs during playtime and rest periods.
- Administered basic grooming tasks, including brushing and bathing, to maintain pet hygiene.
- Monitored dog behavior and health, reporting any concerns to management promptly.
- Assisted in daily feeding routines, adhering to specific dietary guidelines for each pet.
- Engaged dogs in interactive play activities, promoting physical exercise and socialization skills.
- Maintained cleanliness of facilities by performing routine cleaning duties in kennel areas.
- Collaborated with team members to enhance operational efficiency and improve service quality.
- Promoted positive behavior in dogs using consistent training techniques and reward-based reinforcement.
- Reduced pet owner stress by consistently maintaining a safe and clean environment for dogs in my care.
Grocery Clerk
King Soopers
11.2021 - 06.2022
- Stocked shelves efficiently to maintain product availability and organization.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Operated cash register accurately, ensuring smooth transaction processes.
- Monitored inventory levels, facilitating timely restocking of popular items.
- Maintained cleanliness and safety standards throughout the grocery area.
- Provided support during peak hours, improving customer service responsiveness.
- Trained new employees on operational procedures and customer service best practices.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Pleasantly greeted customers and provided prompt and courteous service.
Education
High School Diploma - Business
Prairie View High School
Henderson, CO05.2022
Skills
- Customer service
- Insurance verification
- Optical measurements
- Computer skills
- Insurance billing
- Repairing glasses
- Optical dispensing
- Retail sales
- Transaction processing
- Optical terminology
- Billing processing
Timeline
Optician
Visionworks
01.2023 - Current
Receptionist
Comfort Inn & Suites
06.2022 - 01.2023
Dog Watcher
Waggin Tails Pet Inn and Salon
05.2022 - 06.2022
Grocery Clerk
King Soopers
11.2021 - 06.2022
High School Diploma - Business
Prairie View High School