Anay Diaz Socarras
Miami,FL
Summary
Dynamic professional with a proven track record in property management and administrative support, notably at Public Storage. Excelled in tenant relations, property inspections, and efficient problem-solving, enhancing tenant satisfaction and operational efficiency. Skilled in Microsoft Office and clear communication, adept at fostering positive client relationships and streamlining administrative processes.
Overview
21
21
years of professional experience
Work History
Property Manager
Public Storage
01.2024 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
Administrative Assistant
EMCE
08.2003 - 05.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Education
Billing And Coding -
FEI
Miami, FLBachelor Of Economics - Business Administration
University OF Cienfuegos
Cuba06.2007
Skills
- Property Management
- Payment Collection
- Property Inspections
- Customer service-focused
- Rent collection
- Tenant relations
- Administrative Support
- Vendor Management
- Contract Negotiation
- Business Administration
- Clear Communication
- Data Entry
- Client Relations
- Microsoft Office
Timeline
Property Manager
Public Storage
01.2024 - Current
Administrative Assistant
EMCE
08.2003 - 05.2023
Billing And Coding -
FEI
Bachelor Of Economics - Business Administration
University OF Cienfuegos