Summary
Work History
Education
Skills
Languages
Timeline
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Ana Yadira Sanchez

Ana Yadira Sanchez

Wilkes-Barre,PA

Summary

Dedicated professional with a proven track record at American First Finance, excelling in customer service and cash handling. Demonstrated ability to manage high-stress situations with patience and empathy, enhancing customer loyalty. Skilled in cash register operation, consistently maintaining high accuracy levels. Achieved significant improvements in customer satisfaction and operational efficiency.

Work History

Cashier

Justin BBQ
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Customer Service Representative

American First Finance
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Triage Specialist

National Debt Relief
  • Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
  • Relayed triage information and facilitated communication between provider and patient concerning patient disposition.
  • Obtained case history and gathered triage information to determine appropriate avenue for care.
  • Scheduled appointments for patients not requiring emergency services but needing examination from provider and consulting directly with provider.

Education

Divina Providencia
Dominican Republic
08.2014

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Reliability and punctuality
  • Cash register operation
  • Order taking
  • Payment processing

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Cashier

Justin BBQ

Customer Service Representative

American First Finance

Triage Specialist

National Debt Relief

Divina Providencia

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Ana Yadira Sanchez