Anayssa Morales
Atlanta
Summary
Case Manager with 3 years of experience in legal and customer-focused roles, demonstrating proficiency in PowerPoint, Excel, and Microsoft Office. Skilled in managing client communications, document organization, and providing comprehensive customer service. Utilizes strong teamwork and time management skills to enhance operational efficiency and client satisfaction.
Overview
8
8
years of professional experience
Work History
Case Manager
Nick Schnyder Law Firm
Atlanta
01.2024 - 01.2025
Sales
Carma Automotive
Duluth
10.2022 - 01.2023
- Enhance customer interactions, leading to significant satisfaction score improvements.
- Build strong customer relationships, increasing client retention and repeat sales.
- Analyze feedback to refine products, achieving noticeable satisfaction and sales growth.
Case Manager
Aisen Gill & Associates
Las Vegas
07.2020 - 03.2022
- Managed case files and documentation, ensuring timely updates that improved client communication and reduced processing delays.
- Evaluated case details and legal documents, identifying key issues that led to successful resolutions and strengthened client trust.
- Coordinated with attorneys and clients to streamline case strategies, enhancing team efficiency and fostering positive relationships.
- Provided empathetic support to clients throughout the legal process, ensuring a compassionate approach that improved overall client satisfaction.
- Maintained accurate records and schedules, contributing to organized workflows and facilitating seamless case management.
- Prepared and filed pleadings, enhancing case efficiency and accuracy.
- Updated clients monthly, improving communication and client satisfaction.
- Drafted correspondence to companies, securing timely case responses.
- Organized documents, streamlining access and retrieval processes.
- Evaluated client needs and case complexities, enabling tailored strategies that led to improved case outcomes.
- Facilitated communication between clients and legal teams, fostering strong relationships and enhancing overall client satisfaction.
- Demonstrated empathy and understanding towards clients, establishing a supportive environment that encouraged open communication.
Scalehouse Operator
Impact Sand and Gravel
Las Vegas
02.2018 - 07.2020
- Managed bookkeeping and truck scaling, ensuring accurate records and efficient operations.
- Communicated key updates via email, enhancing team coordination and pit management.
- Maintained a clean work environment, contributing to safety and productivity.
- Streamlined processes for material scaling, improving accuracy and efficiency.
- Facilitated smooth operations by addressing and resolving logistical challenges promptly.
Credit Analyst
Prime Credit
Las Vegas
11.2017 - 02.2018
- Quoted prices and credit terms, offering free consultations to clients.
- Completed 50 outbound calls daily with a 10% conversion rate.
- Maintained detailed customer account records in a specialized portal.
- Conducted in-depth credit analysis to assess client risk, leading to improved approval rates and enhanced portfolio quality.
- Partnered with sales teams to refine lead qualification processes, resulting in a more effective outreach strategy and increased client engagement.
- Answered customer queries using current market trends, boosting satisfaction.
Retail Sales Consultant
Sprint
Las Vegas
06.2017 - 09.2017
- Managed multiple customer needs in a dynamic retail setting, enhancing service efficiency.
- Handled sales transactions, clearly communicating product benefits to customers.
- Listened to customer concerns, providing tailored solutions, increasing trust.
Education
Social Work -
University of Nevada, Las Vegas
Las Vegas, NVAdvanced Diploma -
Palo Verde High School
Las Vegas, NVHigh School -
Quest Prep Academy
Las Vegas, NVSkills
- Sales
- Customer Service
- Microsoft Office
- PowerPoint
- Excel
- Time Management
- Teamwork
- CPR
- Bookkeeping
- Teaching
Personal Information
Title: Case Manager
Languages
- English
Timeline
Case Manager
Nick Schnyder Law Firm
01.2024 - 01.2025
Sales
Carma Automotive
10.2022 - 01.2023
Case Manager
Aisen Gill & Associates
07.2020 - 03.2022
Scalehouse Operator
Impact Sand and Gravel
02.2018 - 07.2020
Credit Analyst
Prime Credit
11.2017 - 02.2018
Retail Sales Consultant
Sprint
06.2017 - 09.2017
Social Work -
University of Nevada, Las Vegas
Advanced Diploma -
Palo Verde High School
High School -
Quest Prep Academy