Emily Knotts

As a case manager, I helped clients access community resources, such as housing, employment, legal services, and education.

I also chaired quarterly and semi-annual IDT meetings with multiple I/DD waiver agencies in West Virginia.

I traveled across northeastern West Virginia to conduct monthly home visits to ensure the health and safety of each individual client.

As a case manager, I also prepared IPPs and chaired critical junctures for clients who are not satisfied with the services they are receiving.

Case managers review IPPs, chart reviews, and corrected plans before submitting documentation within the deadlines.

I have worked with 30+ clients and families who are on waiver for intellectual and developmental disabilities.

As a housekeeper, I reported maintenance issues, including changing light bulbs, cracked mirrors, missing items, and any issues with the rooms. Deep cleans carpets, drapes, and upholstery as well as furniture.

I stocked linen closets and worked with colleagues to ensure all rooms and floors are stocked with the essential items; toilet paper, tissues, hand towels, towels, duvets and covers, and pillows.

As a housekeeper, I vacuumed floors after guests checked out, swept and mopped the room floors, and also disinfected and restocked the restrooms.

As a lumber cashier at Lowe’s, I answered customer questions, addressed complaints, and promoted loyalty and business accounts.

I worked with the PRO service’s department to assist customers in completing large orders, proving quotes, and working directly with contractors to complete transactions in a timely manner.

As a Lowe’s employee, I helped to load concrete, lumber, kitchen appliances, etc. for customers and also retrieved shopping carts from the parking lot.

I also took customers directly to the isles of the items/appliances they were searching for.