Summary
Overview
Work History
Education
Skills
Timeline
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Ancilla Ferdinand

Summary

Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.

Overview

28
28
years of professional experience

Work History

Cashier

Home Depot
Gretna, LA
02.2023 - Current
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Built and maintained productive relationships with employees.
  • Maintained cleanliness and organization of checkout area to enhance customer experience.
  • Handled cash, credit, and gift card transactions following company policies.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.

Slot Technician

Harrah's Casino New Orleans
New Orleans, Louisiana
08.1998 - 08.2021
  • Diagnosed mechanical and electrical issues in gaming equipment effectively.
  • Maintained and repaired slot machines, including cleaning and lubricating parts.
  • Tested newly installed games to verify that they function correctly before releasing them into production.
  • Documented maintenance activities and repairs in company systems accurately.
  • Maintained records of all work performed on slot machines according to departmental standards.
  • Assisted guests with machine usage and troubleshooting technical problems.
  • Promoted positive public image by delivering friendly service to players and employees.
  • Ensured compliance with local laws and regulations regarding the installation, repair and maintenance of casino gaming equipment.
  • Kept up-to-date on changing technologies relevant to electronic gaming devices by attending trainings or seminars.
  • Reported underage gambling, intoxication or disruptive behavior.
  • Completed adjustments and minor repairs on casino floor equipment.
  • Collaborated with team members to troubleshoot complex technical issues promptly.
  • Documented service records and maintenance logs for all gaming equipment accurately.
  • Investigated fraudulent activity associated with players' accounts or tampering with game results.
  • Scanned winning tickets to calculate payouts.
  • Supported guest play needs by providing change and exchanging larger bills.
  • Converted currency into requested combinations of bills and coins.
  • Diagnosed and repaired slot machine malfunctions efficiently.
  • Conducted routine maintenance on gaming machines for optimal performance.
  • Installed new gaming machines according to company standards.
  • Enforce safety rules and casino policies to maintain order.

Education

L. B. Landry Senior High School
New Orleans, LA

Skills

  • Point of sale operation
  • Cash handling
  • Customer
  • Attention to detail
  • Money handling
  • Effective communication

Timeline

Cashier

Home Depot
02.2023 - Current

Slot Technician

Harrah's Casino New Orleans
08.1998 - 08.2021

L. B. Landry Senior High School
Ancilla Ferdinand