Ande Billeter
Golden Valley,MN
Summary
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Overview
7
7
years of professional experience
7
7
years of professional experience
Work History
Store Manager
Starbucks Coffee Company
12.2023 - Current
- Coordinated team schedules to maintain optimal staffing levels during peak hours and potential night hours to increase overall transaction growth that led the area for several continuous periods.
- Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty. Running score of over 95% positive customer engagement for over 2 months.
- Optimized operations within a unionized environment, consistently meeting productivity targets while serving as a primary advisor for labor relations across the district.
- Analyzed sales data to identify trends and optimize store performance. Increasing sales last quarter by over 25%.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance. Reduced turnover by at least 30% year-round.
- Maintained up-to-date knowledge of industry best practices in training techniques. Trained 15+ employees of all levels in the past year.
- Streamlined recruitment processes to improve candidate experience and efficiency. Conducting interviews weekly to provide backfill and acquire top talent for the entire district.
Assistant Store Manager
Starbucks Coffee Company
09.2023 - 12.2023
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings. Increased by 50% during time in role.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings. Raised average ticket sales by over $2 per transaction.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Assistant Store Manager
Starbucks Coffee Company
06.2023 - 09.2023
- Resolved conflicts among staff members efficiently, promoting a positive work environment that fostered teamwork and collaboration.
- Conducted regular employee evaluations, identifying areas of improvement and providing constructive feedback for professional growth.
Shift Supervisor
Starbucks Coffee Company
10.2022 - 06.2023
- Implemented operational best practices to enhance service speed and accuracy during peak hours.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Trained 10+ new employees and delegated daily tasks and responsibilities.
Shift Supervisor
Starbucks Coffee Company
10.2020 - 10.2022
- Managed inventory levels to optimize stock availability and reduce waste. Took over inventory as a special project to assist management.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Barista
Starbucks Coffee Company
06.2019 - 10.2020
- Maintained cleanliness and organization of workspace to ensure compliance with health standards.
- Trained new baristas on beverage preparation, customer service, and efficient workflow practices.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Education
Bachelor of Arts - Psychology
Arizona State University
Tempe, AZ12-2025
Skills
- Labor relations
- Store operations
- Training and mentoring
- Recruitment and hiring
- Retail inventory management
- Sales analysis