Mark Mercado
Bridgewater,New Jersey
Summary
Seasoned Manager with 11 years of extensive retail and management experience. Efficient and industrious individual dedicated to optimizing customer satisfaction. Recognized for commitment to reversing any downward trends with training programs and team support.
Overview
12
12
years of professional experience
Work History
Store Manager
Starbucks
05.2021 - Current
- Set effective store schedules for over 35 partners based on forecasted customer levels, individual employee knowledge, and service requirements,
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates from 17% to 59%
- Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste, reducing food and lobby wast by 9%
Assistant Store Manager
Starbucks
08.2019 - 05.2021
- Develop cooperative working environment by integrating efficient management principles/practices, decreasing turnover 30% in Cedar Knolls
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
Shift Supervisor
Starbucks
04.2017 - 08.2019
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
Product Service Associate
Lowe’s
01.2015 - 04.2017
- Organized materials and provided information to sales associates.
- Updated store signage and displays to reflect latest promotions.
- Performed resets according to planograms and per established schedule.
- Consistently finishing 40hr projects in 35, allowing proper time for review and aiding the team in finishing their projects
Aquatic Specialist
Petco
04.2012 - 04.2015
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
Bachelor of Arts - Political Science
Arizona State University
OnlineSkills
- Budget Administration
- Project Management
- Leadership Development
- Promotional Planning
- Payroll Management
- Labor Relations
- Regulatory Compliance
- Recordkeeping
- Policy Implementation
Timeline
Store Manager
Starbucks
05.2021 - Current
Assistant Store Manager
Starbucks
08.2019 - 05.2021
Shift Supervisor
Starbucks
04.2017 - 08.2019
Product Service Associate
Lowe’s
01.2015 - 04.2017
Aquatic Specialist
Petco
04.2012 - 04.2015
Bachelor of Arts - Political Science
Arizona State University
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