Summary
Overview
Work History
Education
Skills
Timeline
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Andelyn Valentine

Pocatello,ID

Summary

Dynamic and detail-oriented professional with extensive customer service experience. Proven ability to enhance guest satisfaction through effective problem-solving and appointment scheduling. Skilled in cash handling and maintaining a clean environment, demonstrating reliability and strong team collaboration. Committed to creating seamless experiences for all customers.

Overview

2
2
years of professional experience

Work History

Front Desk Receptionist

Lava Hot Springs KOA
04.2025 - 09.2025
  • Greeted and assisted visitors, ensuring a welcoming environment.
  • Managed multi-line phone system, making sure every customer gets their needs meet efficiently.
  • Scheduled appointments and maintained calendar for front office operations.
  • Organized and maintained reception area, enhancing overall efficiency.
  • Took care of convenience store stocking and checking out quests with items from the store.
  • Scheduled, coordinated and confirmed reservations.
  • Collected cabin/RV deposits, fees, and payments.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer problems and complaints.

Cashier and Baker

Crumbl Cookies
06.2024 - 01.2025
  • Processed customer transactions efficiently using point-of-sale systems.
  • Resolved customer complaints promptly, fostering loyalty and satisfaction.
  • Greeted customers entering store and responded promptly to customer needs.
  • Handled cash and electronic payments accurately, minimizing discrepancies.
  • Learn
  • Operated baking equipment, adhering to safety protocols and operational standards.
  • Maintained cleanliness of work area, following health and sanitation guidelines.
  • Collaborated with team members to complete tasks and maintain smooth running of Crumbl bakery.
  • Frosted and decorate multiple kinds of cookies, differing each week, ensuring to follow the right health code policies.
  • Operated ovens and bakery equipment to prepare products according to recipes.

Cabin Cleaner

Lava Hot Spring KOA
06.2023 - 08.2023
  • Learned safety protocols for cabin cleaning procedures.
  • Collaborated with team members to ensure timely completion of cleaning tasks.
  • Helped with sanitizing cabins for a safe and clean environment for quests.
  • Stocked and organized rooms full of cleaning supplies and back stock.
  • Learned the value of working alone and quick.

Education

Bachelor of Arts -

Idaho State University
Pocatello, ID
05-2029

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Cash handling
  • Team collaboration
  • Problem-solving skills
  • Appointment scheduling

Timeline

Front Desk Receptionist

Lava Hot Springs KOA
04.2025 - 09.2025

Cashier and Baker

Crumbl Cookies
06.2024 - 01.2025

Cabin Cleaner

Lava Hot Spring KOA
06.2023 - 08.2023

Bachelor of Arts -

Idaho State University

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