Andie Ramirez-Ray
Austin
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
13
13
years of professional experience
Work History
Sales Associate
Autozone
03.2022 - Current
- Assisted customers with auto parts selection and de-escalated complaints, contributing to team success in exceeding store sales goals.
- Delivered exceptional customer service by addressing inquiries and ensuring satisfaction.
- Manage commercial and retail inventory, process returns, handle cash transactions, and ensure accurate pricing and merchandising.
- Supervise, train, and develop team members, and oversee store operations in the absence of the Store Manager.
- Collaborated with team members to maintain stock availability and streamline replenishment processes.
- Maintained up-to-date knowledge of store merchandise and policies.
- Arranged new merchandise with signage and created appealing displays to drive customer sales and reduce overstock.
Customer Service Representative
C3i Solutions
01.2019 - 01.2021
- Conferred with internal and external customers to provide information on products and services tailored to their needs.
- Resolve customer questions or concerns by actively listening and communicating clearly.
- Ensured customer satisfaction and loyalty by assisting customers in resolving requests, inquiries, and complaints.
- Recorded detailed notes of customer interactions for future reference.
- Gathered essential information from customers to provide effective assistance.
- Conducted outbound calls to customers for service follow-up and support.
- Resolved escalated contacts by employing effective conflict resolution techniques to restore customer trust.
Food Service Foreman/Supervisor
AAFES
01.2015 - 01.2017
- Led team to exceed customer expectations by delivering extraordinary experiences.
- Planned and executed daily/weekly workloads to meet sales goals.
- Facilitated customer interactions to enhance satisfaction.
- Created schedules to optimize service delivery based on customer and business needs.
- Create schedules that align with customer and business needs.
- Customer engagement.
Associate Toys/Tire and Lube
Walmart Superstore
01.2014 - 01.2015
- Greet customers while gathering detailed information on car issues.
- Relayed customer information to technician to facilitate accurate service delivery.
- Input customer and vehicle information into a customer relationship management system and service database.
- Created positive first and last impressions for customers to enhance overall experience.
- Delivered exceptional customer service to assist shoppers in finding toys and products.
- Unloaded products from delivery trucks and stocked shelves in store.
- Maintain the appearance of both the Toy and Stationery department in the store.
- Moved merchandise from back room to sales floor for customer access. from back room to sales floor for customer access. from back room to sales floor for customer access.
- Executed seasonal and annual display changes to refresh store layout.
Education
High School Diploma -
Skills
- Customer service
- Inventory management
- Team supervision
- Customer relationship management
- Conflict resolution
- Product knowledge
- Effective communication
- Display setup
- Store opening and closing
- POS system operation
- Friendly and outgoing
- Sales reporting
- Cash handling
- Sales techniques
Timeline
Sales Associate
Autozone
03.2022 - Current
Customer Service Representative
C3i Solutions
01.2019 - 01.2021
Food Service Foreman/Supervisor
AAFES
01.2015 - 01.2017
Associate Toys/Tire and Lube
Walmart Superstore
01.2014 - 01.2015