ANDRé MCDERMOTT
Assistant General Manager
Northampton,PA
Summary
Enthusiastic Senior Operations Manager offering 12-year background overseeing production of goods and provision of services in Supply Chain Management. Cost-conscious and communicative professional familiar with business principles and operational management and budget development practices. An authentic Servant Leader with experience in Sales, Customer Service, Contact Center Operations, Project Management, and Operational/Financial Analysis.
Overview
4
4
years of professional experience
Work History
Assistant General Manager
Walmart.com
Pedricktown, NJ
04.2021 - Current
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Mentored and motivated team members to achieve challenging business goals.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Taught staff strategies for completing work and smoothly carrying out senior management directives.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Delivered full-scale business strategies resulting in increased customer satisfaction and operational enhancement.
- Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
- Motivated, trained and disciplined employees to maximize performance.
Outbound Operations Manager
Walmart E
Commerce
09.2018 - Current
- Supporting all safety programs and OSHA compliance to ensure a safe work environment for all associates and managers
- Leading and developing a team of 7 Area Managers (front-line supervisors) and 250-500 hourly associates
- Mentoring, training, and developing teammates for career progression, performance improvement, and recognition purposes
- Proactively identifying and leading process improvement initiatives using Lean tools to delight customers
- Building and delivering productivity plans by reviewing work forecasts, determining productivity requirements, and partnering with other Operations Managers to balance labor
- Evaluating performance objectives and metrics to determine inbound or outbound productivity requirements to achieve customer time, accuracy, and quality expectations
- Handled day-to-day shipping and receiving overseeing more than 200,000 packages per day.
- Diminished accidents 25% by identifying root causes for corrective action.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Reviewed established business practices and improved processes to increase efficiencies and reduce expense without compromising customer service levels.
- Formed strategic partnerships, established metrics and participated in complex negotiations.
- Created and enforced detailed organization processes to increase quality and service standards.
- Prospected for leads to build pipeline and convert to sales opportunities.
Education
Associates Degree -
Northampton Community College
Bachelor of Science - Supply Chain Logistics Management
Bellevue University
Bellevue, NE 11.2021 - Current
Skills
Relationship building
Computer Skills
Leadership
MS Office
Flexible and Adaptable
Self-Motivated
Client account management
Staff training/development
Employee reviews
Effective leader
Coaching and mentoring
Budget development
Product development
Youth Basketball Coach
I do what I do...
Timeline
Bachelor of Science - Supply Chain Logistics Management
Bellevue University
11.2021 - Current
Assistant General Manager
Walmart.com
04.2021 - Current
Outbound Operations Manager
Walmart E
09.2018 - Current
Associates Degree -
Northampton Community College