Education
Skills
Summary
Work History
Certification
References
Overview
Generic

Andra Alexander

Lavon,Texas

Education

High School Diploma -

Lancaster High School
Lancaster, TX
01.2012

Skills

  • Investigation Skills
  • Communication Skills
  • Customer Service
  • Analytical Skills
  • Negotiation Skills
  • Auto Estimating
  • Insurance Policy Knowledge
  • Organizational Skills
  • Adaptability
  • Attention to Detail

Summary

Dedicated and skilled Claims Adjuster with a strong background in auto appraisal and total loss assessment. Proven ability to conduct thorough investigations, estimate repair costs, and negotiate settlements.

Work History

Field Auto Appraiser

Master of Disasters
09.2023 - Current
  • Assessed complex claims and accurately determined value of damages
  • Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process
  • Enhanced customer satisfaction by delivering honest advice to policyholders regarding repair work and body shop processes
  • Kept current on insurance regulations, laws, policies, and procedures
  • Managed time efficiently to complete all tasks within deadlines
  • Worked flexible hours across night, weekend, and holiday shifts.

Allstate Property Desk, Fire/Property

Crawford & Company
08.2023 - 09.2023
  • Utilized specialized software to process incoming claims, enter data and generate reports
  • Worked with claims adjusters and examiners to expedite processing in alignment with procedures
  • Followed up with customers on unresolved issues
  • Developed and implemented quality assurance processes to check accuracy of claims processing
  • Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents
  • Generated, posted, and attached information to claim files.

State Farm Virtual Auto, Total Loss

CRAWFORD AND COMPANY
11.2022 - 05.2023
  • Evaluated and settled complex insurance claims in strict timeframes
  • Worked with claims adjusters and examiners to expedite processing in alignment with procedures
  • Reviewed insurance and claims documents to verify required information and secure any missing data for settlements
  • Responded to inquiries by answering questions, providing information, and directing customers to appropriate resources
  • Performed administrative duties by verifying documentation, researching facts, and contacting other parties involved to determine fault percentages and minimize potential losses
  • Escalated files with significant indemnity exposure to supervisor for further investigation.

Warehouse/Forklift Operator

Siemens Energy
05.2019 - 11.2022
  • Utilized hand tools and power tools to assemble products, practicing safety measures
  • Performed quality checks on finished products to identify and address discrepancies
  • Carefully packaged finished products and prepared for shipment
  • Unloaded and loaded items from conveyors, machines, and conveyances
  • Operated forklift in compliance with OSHA guidelines and organizational policies
  • Transported goods between warehouse locations according to shipment and storage needs
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping
  • Worked with racking systems and loaded or unloaded pallets, pulling, and placing pallets on or from vertical product racking systems and trucks, maximizing storage by stacking products vertically
  • Completed cycle counts and monthly inventory.

Certification

  • Texas All-Lines Adjuster, 07/01/22, 06/01/24
  • State Farm Auto Certification
  • State Farm Property Certification, 09/01/23, Present

References

  • SF Alias, VAEG4A
  • Allstate Alias, CSDY7

Overview

5
5
years of professional experience
1
1
Certificate

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Andra Alexander