High School Diploma -
Lancaster High School
Lancaster, TX01.2012
Andra Alexander
Lavon,Texas
Education
Skills
- Investigation Skills
- Communication Skills
- Customer Service
- Analytical Skills
- Negotiation Skills
- Auto Estimating
- Insurance Policy Knowledge
- Organizational Skills
- Adaptability
- Attention to Detail
Summary
Dedicated and skilled Claims Adjuster with a strong background in auto appraisal and total loss assessment. Proven ability to conduct thorough investigations, estimate repair costs, and negotiate settlements.
Work History
Field Auto Appraiser
Master of Disasters
Rockwall
09.2023 - Current
- Assessed complex claims and accurately determined value of damages
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process
- Enhanced customer satisfaction by delivering honest advice to policyholders regarding repair work and body shop processes
- Kept current on insurance regulations, laws, policies, and procedures
- Managed time efficiently to complete all tasks within deadlines
- Worked flexible hours across night, weekend, and holiday shifts.
Allstate Property Desk, Fire/Property
Crawford & Company
Allen Texas
08.2023 - 09.2023
- Utilized specialized software to process incoming claims, enter data and generate reports
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures
- Followed up with customers on unresolved issues
- Developed and implemented quality assurance processes to check accuracy of claims processing
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents
- Generated, posted, and attached information to claim files.
State Farm Virtual Auto, Total Loss
CRAWFORD AND COMPANY
Allen, Texas
11.2022 - 05.2023
- Evaluated and settled complex insurance claims in strict timeframes
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements
- Responded to inquiries by answering questions, providing information, and directing customers to appropriate resources
- Performed administrative duties by verifying documentation, researching facts, and contacting other parties involved to determine fault percentages and minimize potential losses
- Escalated files with significant indemnity exposure to supervisor for further investigation.
Warehouse/Forklift Operator
Siemens Energy
Grand Prairie
05.2019 - 11.2022
- Utilized hand tools and power tools to assemble products, practicing safety measures
- Performed quality checks on finished products to identify and address discrepancies
- Carefully packaged finished products and prepared for shipment
- Unloaded and loaded items from conveyors, machines, and conveyances
- Operated forklift in compliance with OSHA guidelines and organizational policies
- Transported goods between warehouse locations according to shipment and storage needs
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping
- Worked with racking systems and loaded or unloaded pallets, pulling, and placing pallets on or from vertical product racking systems and trucks, maximizing storage by stacking products vertically
- Completed cycle counts and monthly inventory.
Certification
- Texas All-Lines Adjuster, 07/01/22, 06/01/24
- State Farm Auto Certification
- State Farm Property Certification, 09/01/23, Present
References
- SF Alias, VAEG4A
- Allstate Alias, CSDY7
Overview
5
5
years of professional experience
1
1
Certificate