Donielle Ross
Bloomington,IL
Summary
Experienced Auto Damage Appraiser and Auto Claims Adjuster well-versed in assessing and documenting vehicle damage. First-rate skills in risk assessment, mitigation, and policy interpretation. Detail-oriented and hardworking with excellent customer service and organizational skills. Adept at investigating and resolving liability exposures in over 20 states while abiding by each state's requirements. Persuasive communicator and skilled negotiator looking for a new professional challenge with room for advancement. Talented at organizing and prioritizing time-sensitive claims and projects.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Field Auto Appraiser
Alacrity Solutions
2022.12 - Current
- Completed appraisals on automobiles, light trucks, custom cars, vans and many other vehicle types.
- Negotiated completed damage estimates and repair costs.
- Created detailed assessments of damages to property and vehicles.
{Contract} Auto Collision Estimator
Gerber Collision & Glass
2023.01 - 2023.07
- Identified potential risks and challenges to project cost and timeline to adjust estimates accordingly.
- Completed appraisals on automobiles, light trucks, custom cars, vans and many other vehicle types.
- Inspected vehicles to evaluate necessary repairs and determine extent of damage.
- Created and reviewed work orders detailing required repairs per shop and manufacturer guidelines.
{Contract/Remote} Total Loss Adjuster/Estimator
Sedgwick/Liberty Mutual
2021.08 - 2023.01
- Determined salvage value on total-loss vehicle and approved payments.
- Managed an average of 70-90 claims a week. Closed 25-35.
- Documented vehicle damage and submitted photographs and in-depth reports to claims department for effective processing.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
Office Manager/ Claim Associate
Acceptance Insurance
2016.02 - 2021.08
- Serviced book of business over 1000+ policies of auto, home, commercial, worker's compensation, and life insurance
- Oversaw office inventory activities by ordering and stocking.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
Education
Associate of Applied Science - Communication/Risk Management
ICC
East Peoria, IL01.2011
Skills
- Performance Management
- Claim Form Analysis
- Complex Problem-Solving
- Subrogation Expertise
- Settlement Negotiation
- Strategic Communication
- Delegation
- Appraisal Writing
- Repair Negotiations
- Damage Investigation
Certification
I-CAR Pro Level 1 Estimator, 2023
State Farm, 2022
- Property
- Auto
- Estimatics
Allstate, 2022
Adjuster License, 2021
- 22 States
Insurance License, 2012
- 18 States
Timeline
{Contract} Auto Collision Estimator
Gerber Collision & Glass
2023.01 - 2023.07
Field Auto Appraiser
Alacrity Solutions
2022.12 - Current
{Contract/Remote} Total Loss Adjuster/Estimator
Sedgwick/Liberty Mutual
2021.08 - 2023.01
Office Manager/ Claim Associate
Acceptance Insurance
2016.02 - 2021.08
Associate of Applied Science - Communication/Risk Management
ICC
I-CAR Pro Level 1 Estimator, 2023
State Farm, 2022
- Property
- Auto
- Estimatics
Allstate, 2022
Adjuster License, 2021
- 22 States
Insurance License, 2012
- 18 States
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