Jonathan Perez
Kissimmee,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Field Auto Appraiser
Progressive
06.2023 - 07.2023
- Conducted on-site assessments of auto damage caused by catastrophes such as natural disasters, severe weather events, or other incidents
- Assessed the extent of vehicle damage and determined repair or replacement costs
- Collaborated with insurance adjusters and other stakeholders to expedite claim processing during high-volume catastrophe situations
- Utilized industry-standard appraisal methods and software tools to accurately estimate repair costs and ensure fair settlements
- Demonstrated effective communication skills while providing policyholders with clear explanations of the appraisal process and claim settlement
- Managed a high volume of catastrophe-related auto claims efficiently and met stringent deadlines
- Maintained detailed documentation and photographs of vehicle damages and appraisal reports for claim records and compliance purposes.
Remote Desk Adjuster & File Examiner
State Farm
01.2022 - 01.2023
- Successfully closed 150 auto claims with a focus on All Lines Auto Personal and Liability decisions
- Handled multiple auto claims due to negligence and demonstrated strong problem-solving and communication skills
- Ensured timely progression of claim determination and eligibility, while meeting high-pressure time restraints
- Vetted claims per compliance standards and generated release of vehicles as needed.
Sales Representative
Vision Solar
01.2021 - 01.2022
- Provided excellent customer service, contributing to the organization’s $1 million revenue
- Assisted homeowners in transitioning to solar energy, promoting sustainable energy practices
- Facilitated qualification and approval processes for new roof installations.
Branch Driver & Customer Service Rep.
R. E Michael
01.2018 - 01.2021
- Managed routes and client deliveries in the central Florida area, ensuring efficient operations
- Ensured safe loading and unloading of deliveries with strict adherence to DOT rules
- Demonstrated strong organizational and inventory control skills, maintaining accurate records
- Handled cash transactions with precision and customer-focused service.
Valet Supervisor
Specialty Parking
01.2013 - 01.2018
- Provided excellent customer service, effectively resolving customer escalations
- Oversaw valet team, assisting with business operations to ensure smooth service
- Managed valet parking and guest transportation reservations
- Conducted training for new hires and efficiently handled onboarding paperwork
- Executed closing procedures and conducted nightly revenue counts.
Porter
Porsche Cars North America
01.2016 - 01.2017
- Assisted customers with vehicle arrivals, deliveries, and services, maintaining a high level of customer satisfaction
- Contributed to inventory processes, ensuring efficient management
- Supported the sales team through exceptional customer service.
Education
Harmony High School
Saint Cloud, FLUtah Valley University
Provo, UTSkills
- Appointment Coordination
- System Evaluation
- Claims Process Explanation
- Onsite Inspection Skills
Independent State Adjuster Licenses
- Documentation and reporting
- Claims file management processes
- File Examiner
- Large Loss
- Problem-solving skills
- Communication skills
- Self-Motivated
- Complaint and escalations resolution
- Data entry (65 WPM) typing
- Strategic planning
- Systems and software programs
- Client communication
- Claims investigation
- Database management
Certification
- 6-20 Florida License
- Pilot Inside Adjuster Course (60 hours completed)
- Tower Hill Examination Certified
- State Farm Auto/Property Certified
- Louisiana Citizens Cert
- TWIA Claims Examiner Certified
- TWIA Field Adjuster Certified
- TWIA Commercial Claims Examiner Certified
- TWIA Commercial Field Examiner Certified
- NPN: 20277736
- Pilot Inside Adjuster Academy completed
- Xactimate Level 1 proficient
- California Fair Claims Settlement Practices & SIU Certified
- HAAG Certified FCN 0010959427
- USAA Certified
- Mississippi, 10926452
- Florida, W841135
- Texas, 2845374
- Georgia, 3530324
- Alabama, 3002029127
- Louisiana, 1018287
- Delaware, 3002404760
- Minnesota, 40807027
- Oklahoma, 3002477188
- South Carolina, 20277736
- New Mexico, 20277736
Licenses
- Mississippi, 10926452
- Florida, W841135
- Texas, 2845374
- Georgia, 3530324
- Alabama, 3002029127
- Louisiana, 1018287
- Delaware, 3002404760
- Minnesota, 40807027
- Oklahoma, 3002477188
- South Carolina, 20277736
- New Mexico, 20277736
Timeline
Field Auto Appraiser
Progressive
06.2023 - 07.2023
Remote Desk Adjuster & File Examiner
State Farm
01.2022 - 01.2023
Sales Representative
Vision Solar
01.2021 - 01.2022
Branch Driver & Customer Service Rep.
R. E Michael
01.2018 - 01.2021
Porter
Porsche Cars North America
01.2016 - 01.2017
Valet Supervisor
Specialty Parking
01.2013 - 01.2018
Harmony High School
Utah Valley University
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