Andra Jones
Wesley Chapel
Summary
Results-driven Store Manager with a strong focus on problem-solving, effective communication, and time management. Proven ability to oversee operations and enhance staff performance, leading to improved customer satisfaction and store efficiency. Highly focused on retention and continued associate growth.
Overview
26
26
years of professional experience
Work History
Store Manager
Publix 103
Seffner
04.2016 - Current
- Oversaw staff training and development for customer service excellence.
- Coordinated scheduling to optimize labor efficiency and coverage.
- Implemented inventory control measures to maintain stock levels.
- Recruited, trained and supervised new employees.
- Managed daily operations ensuring smooth store functionality.
- Developed promotional displays to enhance product variety
assitanat store manager
Publix 524
Tampa
02.2012 - 04.2016
- Managed daily store operations and ensured smooth workflow.
- Trained and mentored staff on customer service best practices.
- Oversaw inventory management and restocking procedures.
- Implemented loss prevention strategies to minimize theft risks.
- Assisted store manager with overall operations
- Evaluated store performance and incorporated feedback to implement improvement plans.
Customer Service Manager
Publix 876
Tampa
01.2005 - 01.2012
- Trained and developed staff on customer service best practices.
- Managed customer inquiries and resolved issues efficiently.
- Oversaw daily operations to ensure a positive shopping experience.
Asistant customer service manager
Publix 876
Tampa
04.2004 - 01.2005
- Handled customer inquiries and resolved issues effectively and efficiently.
- Coordinated daily staff schedules to ensure adequate coverage during peak hours.
Cashier
Publix 584
Tampa
04.2000 - 04.2004
- Processed customer transactions accurately and efficiently at the register.
- Maintained a clean and organized checkout area for customer convenience.
Education
High School Diploma -
FMU
TampaSkills
- Strategic planning
- Time management
- Problem solving
- Critical thinking
- Adaptability
- Effective communication
Languages
Romanian
Professional
Accomplishments
Customer service award recipient for store 1821
Timeline
Store Manager
Publix 103
04.2016 - Current
assitanat store manager
Publix 524
02.2012 - 04.2016
Customer Service Manager
Publix 876
01.2005 - 01.2012
Asistant customer service manager
Publix 876
04.2004 - 01.2005
Cashier
Publix 584
04.2000 - 04.2004
High School Diploma -
FMU