Andra Leondraliu
Missoula,MT
Summary
Proven ability to excel in high-pressure environments, as demonstrated during my tenure at Applebee's where I seamlessly managed guest relations and multitasking. Skilled in customer service and guest relations management, I ensured efficient seating and satisfaction, enhancing the dining experience through exceptional service and hygiene practices.
Overview
1
1
year of professional experience
Work History
Front Desk Receptionist
Quality Inn Hotel
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
Restaurant Hostess
Applebee's
New York, NY
10.2023 - 04.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Education
Relationship International And Studies Europene -
Titu Maiorescu
Romania 🇷🇴 Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Active Learning
- Cleanliness and hygiene
- Guest Relations Management
- File Organization
- Front Office Management
- Work Prioritization
- Issue handling
- Problem-Solving
Accomplishments
- Achieved Result through effectively helping with Task.
- Documented and resolved Issue which led to Results.
Additional Information
I had multiple jobs in Romania too, i was working in a restaurant for a couple years, in a casino, my family have a business in Romania, an event ballroom and i took care of every events, i checked the employees, they had to be perfect for the persons who had the event, the food that was served and tried to accomplish the expectations of the customers doing all my best
Languages
Romanian, English
Native or Bilingual
Spanish
Elementary
Timeline
Restaurant Hostess
Applebee's
10.2023 - 04.2024
Front Desk Receptionist
Quality Inn Hotel
Relationship International And Studies Europene -
Titu Maiorescu