Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Andra-Stefania Baciu

Andra-Stefania Baciu

Tusayan,AZ

Summary

Dynamic and results-driven professional with extensive experience in customer service and hospitality, notably at Grand Canyon Plaza Hotel. Proven ability to resolve guest complaints swiftly, ensuring satisfaction. Skilled in cash handling and time management, fostering strong customer relationships to drive repeat business. Fluent in English and Romanian, enhancing communication with diverse clientele.

Overview

1
1
year of professional experience

Work History

Front Desk Clerk

Grand Canyon Plaza Hotel
06.2025 - Current
  • Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
  • Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.

Sales Associate

Hennes & Mauritz AB (H&M)
03.2024 - 06.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

High School Diploma -

Horia Hulubei High School
Magurele Romania

Skills

  • Time management
  • Customer service
  • Hospitality services
  • Administrative skills
  • Microsoft office
  • Cash handling
  • Reservation management
  • Brand promotion
  • Fluent in English and Romanian

Languages

Romanian
Native or Bilingual
English
Native or Bilingual

Timeline

Front Desk Clerk

Grand Canyon Plaza Hotel
06.2025 - Current

Sales Associate

Hennes & Mauritz AB (H&M)
03.2024 - 06.2024

High School Diploma -

Horia Hulubei High School