Andray Campbell
Browns Town,St Ann
Summary
Dynamic and results-driven professional with extensive experience in customer service and dining operations. Proven ability to lead teams, train staff, and resolve guest complaints effectively. Skilled in point-of-sale systems and committed to enhancing guest relations, ensuring memorable dining experiences in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Server
Links An American Grille Seapines Resort
Hilton Head Island, South Carolina
02.2023 - Current
- Provided exceptional customer service in a fast-paced dining environment.
- Managed guest orders using point-of-sale systems efficiently and accurately.
- Assisted in training new servers on restaurant procedures and best practices.
- Handled guest inquiries and resolved issues promptly to enhance dining experience.
- Maintained cleanliness and organization of dining area throughout service shifts.
Server
The Preserve Sporting Club
05.2023 - 10.2023
- Provided exceptional customer service in a fast-paced dining environment.
- Managed guest orders using point-of-sale systems efficiently and accurately.
- Assisted in training new servers on restaurant procedures and best practices.
- Handled guest inquiries and resolved issues promptly to enhance dining experience.
- Maintained cleanliness and organization of dining area throughout service shifts
Server
Ocean Edge
05.2022 - 10.2022
- Provided exceptional customer service in a fast-paced dining environment.
- Managed guest orders using point-of-sale systems efficiently and accurately.
- Assisted in training new servers on restaurant procedures and best practices.
- Handled guest inquiries and resolved issues promptly to enhance dining experience.
- Maintained cleanliness and organization of dining area throughout service shifts
Server Captain
Yellowstone Club
12.2021 - 04.2022
- Managed dining room setup and guest seating arrangements
- Trained new staff on service standards and procedures
- Coordinated daily service operations at Yellowstone Club
- Guided servers in handling guest inquiries efficiently
- Supervised team members during shift operations ensuring tasks were completed efficiently.
- Promptly responded to customer complaints or concerns in a professional manner.
Server
Yellowstone Club
12.2017 - 04.2019
- Provided exceptional customer service in a fast-paced dining environment.
- Managed guest orders using point-of-sale systems efficiently and accurately.
- Assisted in training new servers on restaurant procedures and best practices.
- Handled guest inquiries and resolved issues promptly to enhance dining experience.
- Maintained cleanliness and organization of dining area throughout service shifts
Guest Service Agent
Gran Bahia Principe Hotel and SPA
01.2015 - 11.2018
- Welcomed guests, providing exceptional service and personalized assistance.
- Managed check-in and check-out processes efficiently and accurately.
- Coordinated guest requests, ensuring prompt resolution of inquiries and issues.
- Provided information about hotel amenities, services, and local attractions.
- Maintained cleanliness and organization of the front desk area and lobby.
- Assisted in training new staff on guest service protocols and procedures.
Education
Level 1 -
HEART/NCTVET
10.2008
School Leaving Certificate -
ALBERT TOWN HIGH SCHOOL
07.2006
ULSTER SPRING PRIMARY SCHOOL
07.2002
Skills
- Customer service
- Guest relations
- Dining operations
- Service coordination
- Restaurant procedures
- Team leadership
- Point-of-sale systems
- Staff training
- Complaint resolution
- Effective communication
Professional References
- Rev. Charles Clarke, Minister of Religion (M.O.R), Alps New Testament Church, 1 (876) 866-5387
- Mr. Ivan Anderson, Justice of the Peace (J.O.P), 1 (876) 445-1469
Timeline
Server
The Preserve Sporting Club
05.2023 - 10.2023
Server
Links An American Grille Seapines Resort
02.2023 - Current
Server
Ocean Edge
05.2022 - 10.2022
Server Captain
Yellowstone Club
12.2021 - 04.2022
Server
Yellowstone Club
12.2017 - 04.2019
Guest Service Agent
Gran Bahia Principe Hotel and SPA
01.2015 - 11.2018
Level 1 -
HEART/NCTVET
School Leaving Certificate -
ALBERT TOWN HIGH SCHOOL
ULSTER SPRING PRIMARY SCHOOL
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