Andraya Alvarado
Hilton Hotels Corporation
Ferndale
2026
years of professional experience
Detail-oriented and intentional with my work. Organized and ready to effectively take on tasks and any customer service inquiries. I am graduating massage school in August of 2026. I have had plenty of positive experience working with a team, as well as one on one with others. I am always open to being a part of a team who wants to enhance performance day by day. I am organized and committed to applying leadership as well as any team related decision making. Striving for a positive work place, I offer a welcoming and genuine demeanor!
Work History
Cashier Team Lead
- Managed cash handling procedures, maintaining accuracy in transactions and register reconciliation.
- Coordinated with management to optimize staffing levels during peak hours, improving team performance.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Front Desk Agent
10 Months- Handled guest complaints professionally, striving for effective resolutions to enhance satisfaction.
- Maintained front desk area cleanliness and organization, contributing to a welcoming atmosphere.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Front Desk Agent
10 Months- Responded to guest inquiries promptly, providing information on hotel services and local attractions.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Answered customer telephone calls promptly and appropriately handled needs.
Education
High School Diploma
No Degree - Massage Therapist
Skills
Time management
Customer service
Telephone etiquette
Problem-solving skills
Team collaboration
Verbal and written communication
Timeline
Front Desk Agent
Hilton Hotels Corporation
03.2025 - 01.2026Read More
Front Desk Agent
Holiday Inn Suites
02.2023 - 12.2023Read More
Cashier Team Lead
Ace Hardware
Read More
Lynden Academy
High School Diploma
Read More
Northwest Academy For The Healing Arts
No Degree from Massage Therapist
Read More