Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic

Andre Aguilera

Sunderland

Summary

Efficient, fast to react and solve issues. Outgoing, in and out of the work environment. Productive relationship builder; excels at listening and articulating processes as well as creating solutions that provide value to the team. Dependable, reliable and able to perform duties with minimal supervision.

Overview

9
9
years of professional experience

Work History

Laborer

Bedford Road
Port Chester, NY
08.2024 - 06.2026
  • Trained new laborers on safety procedures, equipment usage, and best practices for operational efficiency.
  • Collaborated with team members to ensure timely project completion and adherence to safety protocols.
  • Maintained tools and equipment, ensuring optimal functionality and compliance with industry standards.
  • Executed routine maintenance tasks, enhancing overall site efficiency and reducing downtime.

Server

Kyma Restaurant
01.2022 - 07.2024
  • Opened and closed restaurant, managed billing, answered phone, took online orders, and packed to-go orders, ensuring operational efficiency.
  • Led staff during owner's absence, maintaining smooth operations and service continuity.
  • Delivered exceptional customer service in fast-paced dining environment.
  • Managed multiple tables, prioritized customer needs, and improved overall dining experience.

Fine Dining Waiter

The Silver Fork
Manchester, VT
05.2021 - 01.2022
  • Delivered exceptional guest experiences through attentive service and thorough menu knowledge.
  • Collaborated with the kitchen and bar assuring guests receive their food and drinks as closely as they described by communicating effectively.
  • Trained and mentored new servers on fine dining standards and customer engagement techniques.
  • Cross-trained in food running and bussing as well. Proud to be part of the workforce that landed us a #1 rating in the US by TripAdvisor for most romantic restaurant.

Technical Support and Customer Service Representative

Teleperformance
San Jose
01.2017 - 10.2021
  • Top performer for LogMeIn and Clear Captions. Handling remote access software as a technical support representative and customer service representative.
  • Managed high-volume calls while maintaining a positive customer experience.
  • Conducted quality assurance reviews to maintain service standards and identify areas for improvement.
  • As a captioning agent I would assist the hearing impaired functioning as a bridge assisting them in communicating fluidly with their family, friends, doctors and anyone else, through captions.

Education

High School Diploma -

Liceo De Escazu
Escazu, Costa Rica
01-2017

GED -

Politecnico La Sabana
Rohrmoser, Costa Rica
02-2017

Skills

  • Customer service
  • Team collaboration
  • Time management
  • Organizational skills
  • Basic problem-solving
  • Willingness to learn
  • Communication skills
  • Native in English & Spanish (10 years)

Languages

Interpretation

Additional Information

Authorized to work in the US for any employer

Timeline

Laborer

Bedford Road
08.2024 - 06.2026

Server

Kyma Restaurant
01.2022 - 07.2024

Fine Dining Waiter

The Silver Fork
05.2021 - 01.2022

Technical Support and Customer Service Representative

Teleperformance
01.2017 - 10.2021

High School Diploma -

Liceo De Escazu

GED -

Politecnico La Sabana