Kimberly Andrews
Pueblo,CO
Summary
Communicative Professional with background in marketing initiatives and recruiting techniques. Accomplished skilled in issue resolution and follow-up to promote client satisfaction. Prioritizes work, organizes records and builds trust with attention to detail and excellent multitasking abilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Claims Specialist
Statefarm Insurance
Pueblo, CO
04.2023 - Current
- Maintained detailed records of all claim activities including notes about conversations with claimants or representatives.
- Collaborated with other departments within the organization to resolve issues related to claims processing.
- Investigated complex or high-value claims to identify discrepancies and fraud indicators.
- Identified trends in rejected claims that could indicate system errors or fraudulent activity.
- Resolved disputes between claimants and providers through negotiation.
- Provided customer service by responding promptly to inquiries from claimants regarding their benefits or coverage.
Senior Leasing Marketing Professional
Corum Realestate Group
Denver, CO
08.2020 - 02.2023
- Leasing and touring apartments. Setting appointments through phone calls and in office visits. Helping residents with questions, and concerns.
- Experienced in various types of properties including new construction, luxury apartments, condominiums and over-55 communities.
- Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
- Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
- Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
- Maintained high customer approval rating through dynamic service, exemplary support and interpersonal communication.
Behavior Specialist
United States Army
Denver, CO
06.2019 - 01.2023
- Work together cohesively to accomplish everyday tasks, job assignments and special missions. At all times, soldiers must behave in ways that demonstrate adherence to the U.S. Army's seven core values: loyalty, duty, respect, selfless service, honor, integrity and personal courage.
Leasing Professional
Real Estate Personnel
Denver, Colorado
02.2016 - 03.2020
- Created marketing signs or flyers for sales or promotional events.
- Listened to customer feedback and responded to maintain or improve processes.
- Shopped for and assembled complete or partial wardrobe collections for numerous client needs, including special occasions, image modification, new profession or to complement body changes.
Education
Associate of Arts - Cosmetology Dermatology
Aveda Institute Denver
Denver, CO05.2018
Associate of Science - Psychology
Community College of Aurora
Aurora, CO09.2016
Skills
- Sales and marketing
- Microsoft Office
- Knowledge of leasing and market conditions
- Great customer service
- Manages business, Mind Body and Spirit
- Problem resolution
- Organization
- Positive attitude
- Social media influencer
Additional Information
Owner and creator of Mind Body Spirit
A massage therapist is a trained and licensed professional that practices the manual, or hands-on, movement of soft body tissues to enhance a person's well-being, licensed to provide cosmetic treatments to the hair, skin, and nails
Certification
- First Aid/CPR
- Salesforce
- Certified Internet Webmaster (CIW)
- FHS (Fair Housing Specialist)
- P & C License
Timeline
Claims Specialist
Statefarm Insurance
04.2023 - Current
Senior Leasing Marketing Professional
Corum Realestate Group
08.2020 - 02.2023
Behavior Specialist
United States Army
06.2019 - 01.2023
Leasing Professional
Real Estate Personnel
02.2016 - 03.2020
Associate of Arts - Cosmetology Dermatology
Aveda Institute Denver
Associate of Science - Psychology
Community College of Aurora
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