Andre O'Rourke
Anoka,MN
Summary
Business-minded professional tackling any job task with gusto and precision. Determined Front Office employee delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
Anoka County Government Center
Anoka, MN
04.2023 - Current
- Greeted visitors in a professional manner, responding to inquiries, and directing them to appropriate personnel.
- Managed incoming calls, while providing information or transferring callers to appropriate personnel.
- Processed invoices for payment using accounting software applications.
- Entered data into spreadsheets using Microsoft Excel, or other similar programs.
- Organized files, developed spreadsheets, faxed reports, and scanned documents, maintaining the front desk and reception area in a neat and organized fashion.
- Handled cash receipting for those making child support payments.
Assistant Store Manager
Kwik Trip
Anoka, MN
11.2022 - 04.2023
- Managed performance evaluation processes.
- Collaborated with external partners on joint projects or initiatives.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
Store Leader
GameStop
Burnsville, MN
07.2022 - 11.2022
- Hired, trained, and evaluated personnel; addressed employee concerns and grievances.
- Maintained store operations by following policies and procedures; completed reports.
- Resolved customer service issues to ensure customer satisfaction.
- Maximized profits by controlling costs and managing budgets effectively.
- Analyzed sales figures and implemented strategies to increase revenue.
Sales Manager
HOM Furniture
Rogers, MN
02.2018 - 07.2022
- Developed and implemented sales strategies to increase market share.
- Established relationships with key clients, while maintaining existing customer base.
- Created and presented monthly reports to management on sales performance.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Performed analysis of current processes within the sales department to identify areas needing improvement.
Warehouse Worker
Amazon
Shakopee, MN
06.2016 - 02.2018
- Organized warehouse space for efficient storage of products.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Operated scanners, computers, and other equipment to track orders.
Assistant Store Leader
GameStop
Elk River, MN
06.2010 - 06.2016
- Monitored store operations, ensuring compliance with company policies and procedures.
- Assisted in the development of strategies for increasing customer satisfaction and sales performance.
- Analyzed financial data to identify areas of improvement within the store's budgeting process.
- Maintained accurate records of all store transactions, ensuring compliance with federal and state laws as well as company guidelines.
- Oversaw annual store budget and worked closely with corporate and financial departments on reporting and payroll.
Education
Associate of Applied Science - Business Administration And Management
Anoka-Ramsey Community College
Minneapolis, MN12-2020
Skills
- Scheduling
- Meeting planning
- Appointment Scheduling
- Reception oversight
- Organizational Leadership
- Social Media
- Government relations
- Business Forecasting
- Problem-Solving
- Team Collaboration
Affiliations
- Tournament Organizer & Event Planner for RunTheMix! A MN Fighting Game Organization that does weekly content.
- A Content Creator for Twitch with a focus of Charity Streaming for various causes, graphic design, community gaming, and competitive commentary.
- Discord Channel Owner & Admin for a few organizations
Accomplishments
- Have raised over $100k for various charity events through Tiltify.
- Have been recognized as a top performer for multiple monts while at GameStop & HOM Furniture.
- I have earned multiple promotions while in my previous roles.
References
References available upon request.
Timeline
Administrative Assistant
Anoka County Government Center
04.2023 - Current
Assistant Store Manager
Kwik Trip
11.2022 - 04.2023
Store Leader
GameStop
07.2022 - 11.2022
Sales Manager
HOM Furniture
02.2018 - 07.2022
Warehouse Worker
Amazon
06.2016 - 02.2018
Assistant Store Leader
GameStop
06.2010 - 06.2016
Associate of Applied Science - Business Administration And Management
Anoka-Ramsey Community College
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