Andre Richards
Phoenix AZ,AZ
Summary
Diligent server bringing strong work ethic, interpersonal skills and customer service expertise.
Skilled at satisfying even most demanding guests. Talent for remaining professional, calm and efficient at all times. Demonstrated record of success,
spanning 7 years in Customer service/ food service industry.
Overview
10
10
years of professional experience
Work History
Server
Romanos Macaroni Grill
Phoenix, AZ
03.2021 - 04.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server
Arizona Biltmore Resort And Spa
Phoenix, AZ
09.2016 - 12.2020
- Collaborated with managers and kitchen staff to provide outstanding, well-informed customer service.
- Addressed diner complaints with kitchen staff and served replacement menu items promptly.
- Set dining tables according to type of event and service standards.
- Demonstrated ability to serve in a fine dining environment as well as a casual, loud environment
- Answered customers' questions, recommended items and recorded order information.
- Maintained high standards of cleanliness and sanitation.
- Asked customers for feedback, solved problems, provided additional items and [Action] throughout meal.
- Supervised set up of food stations during private parties and coordinated service to multiple dining areas.
Banquet Server
Four Seasons Hotels And Resorts
Scottsdale, AZ
02.2012 - 05.2016
- Arranged linens and table settings according to seating plan and event theme.
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Served appetizers, delivered entrees and refilled beverages for banquet guests.
- Answered guest questions about event plans and food service choices.
- Guided arriving guests to tables, took drink orders and relayed information to bartenders.
- Executed synchronized meal service simultaneously serving multiple guests.
Education
Associate of Arts - Medical Assistant
Everest College
28th Ave Peoria 10.2010
Skills
- Special Requests and Substitutions
- PPE Guideline Compliance
- Customer Service and Rapport
- Food and Beverage Service
- Transactions and Cash Handling
- Team Player
- Warm and Friendly
- Cool Under Pressure
- Able to Lift 30 Pounds
- Sales Expertise
- CPR certified
- Food Handlers card
Timeline
Server
Romanos Macaroni Grill
03.2021 - 04.2022
Server
Arizona Biltmore Resort And Spa
09.2016 - 12.2020
Banquet Server
Four Seasons Hotels And Resorts
02.2012 - 05.2016
Associate of Arts - Medical Assistant
Everest College