Andre Ruiz
Starbucks
Hialeah,FL
2
Languages
1
Certification
3
years of professional experience
Developed strong customer service and time management skills in fast-paced environment. Demonstrated ability to thrive in high-pressure situations while maintaining attention to detail and quality. Looking to transition into new field where these transferrable skills can be effectively utilized.
Work History
Barista
1 Year 2 Months- Provided exceptional customer service, ensuring a positive experience for all patrons.
- Operated espresso machines and brewing equipment following strict quality standards.
- Trained new baristas on beverage preparation and customer interaction protocols.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Collaborated with team members to maintain efficient workflow during peak hours.
- Managed inventory levels, ensuring availability of supplies for daily operations.
- Implemented store-wide cleanliness and organization standards to enhance customer satisfaction.
- Ensured cleanliness of all service areas, enhancing customer experience and promoting health standards.
Front Desk Agent
1 Year 9 Months- Oversaw daily cash handling procedures, ensuring financial accuracy and compliance.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Coordinated room assignments and maintained accurate reservation records for guest satisfaction.
- Trained new staff on front desk protocols and best practices to enhance team performance.
- Collaborated with housekeeping to maintain room readiness standards for a seamless guest experience.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Education
Associates In Science - General Studies
High School Diploma
Skills
Customer service excellence
Welcoming demeanor
POS system operation
Cash management
Inventory management
Point of sale operation
Quality control
Attention to detail
Customer engagement
Team player
Problem-solving
Cleanliness
Opening duties
Adaptive and creative
Friendly and outgoing
Excellent memory
Certification
Driver's License
Languages
Spanish
Bilingual
Personal Information
Driving License: Driver's License
Timeline
Barista
Starbucks
08.2025 - CurrentRead More
Front Desk Agent
Best Western Plus Miami Airport North Hotel & Suites
05.2023 - 02.2025Read More
Miami Springs Senior High School
High School Diploma
Read More
Miami Dade College
Associates In Science from General Studies
Read More